John Christian Capasao
Qualified Customer Service Representative and Technical Representative
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About
Qualified Customer Service Representative and Technical Representative with more than 3 years in fast-paced customer service and call center environments. As a customer service representative, I am personable and good at building loyal relationships, solving problems, and Increasing Sales. I also excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Experience
Technical Support | Verizon - Teletech - SM Strata 7th Floor
(2023-04 - 2026-06)
- Catering to customers' phone and internet issues. Providing troubleshooting on their phones and other devices, replacements, and sales
Customer Service | Uber - Telus International - SM Strata 15th Floor
(2023-01 - 2023-03)
- Assisting customers about their order, checking status of order, cancelling order, etc.
Real Estate - Savant Technologies - Molo, Iloilo
(2021-10 - 2022-02)
- Updating owners mortgages, deeds upon their need for selling their properties
Outbound Specialist for Claims - Nearsol Convergent - Megaworld Iloilo and WFH
(2022-02 - 2023-01)
- Handling claims from hospitals. Appealing, Calling about denials, Updating status of patients claims.
Client Experience - Fair Trade Outsourcing - Fabson Bldg. Iloilo City
(2020-04 - 2021-04)
- Providing chat support troubleshooting, emails via Zendesk for tickets, and rescheduling exams for students
Education
BS Educational Technology - Sports Science - Mapua University (2015 - 2022)
