John Christopher Lopez

Motivated and adaptable professional with experience in customer service, travel assistance, virtual assistance, and digital content creation. Skilled in handling customer inquiries, sales, administrative tasks, social media management, graphic design, and video editing. Currently pursuing Information Technology, with additional knowledge in data analytics, SQL, Python, Power BI, and Excel. A fast learner with strong communication, problem-solving, and multitasking skills.

Customer Care Representative - Gatestone

(2026-04 - 2026-06)

Customer Care Representative Responsibilities:

• Handled inbound customer calls professionally and efficiently, providing excellent customer support.
• Assisted customers with internet/Wi-Fi troubleshooting and resolved connectivity-related concerns.
• Processed new Wi-Fi and internet service orders while ensuring accurate customer information.
• Promoted and recommended products and services based on customer needs, contributing to sales targets.
• Assisted customers with transferring internet services to new residential addresses and coordinated service relocation requests.
• Explained billing statements, payment options, charges, and account balances, resolving billing inquiries and disputes.
• Maintained accurate customer records and documented all interactions using the company's CRM system.
• Delivered exceptional customer service by resolving concerns on the first call whenever possible while maintaining quality and performance standards.

Airline Customer Representative - IGT Solutions

(2025-11 - 2026-03)

Airline Customer Representative Responsibilities:

• Assisted customers with flight bookings, cancellations, and modifications in a timely and professional manner
• Provided accurate information on flight schedules, fares, policies, and travel requirements
• Handled seat selection and baggage add-ons, ensuring customers understood fees and options
• Explained airline benefits, promotions, and special offers to maximize customer value and satisfaction
• Responded to customer inquiries via phone, chat, or email, resolving concerns efficiently
• Managed refund requests, rebooking, and travel disruptions (delays, cancellations, etc.)
• Ensured compliance with company policies and aviation regulations
• Delivered high-quality customer service while maintaining performance metrics (AHT, CSAT, etc.)
• Documented customer interactions accurately in the system

Healthcare Customer Representative - OPTUM UNITED HEALTHCARE

(2024-10 - 2025-04)

Healthcare Customer Representative Responsibilities:

• Respond to patient and client inquiries via phone, email, or chat, providing accurate information about services, billing, and appointments.
• Assist patients with scheduling appointments, processing insurance claims, and resolving issues related to their healthcare services.
• Ensure confidentiality and security of patient data in compliance with HIPAA regulations.
• Address concerns and escalate complex cases to appropriate healthcare professionals for resolution.
• Provide compassionate customer service, ensuring a positive experience for patients and their families.

Virtual Assistant/Video Editor/Graphic Designer/Social Media Manager - Freelancer

(2021-02 - 2024-03)

3 Clients

• Manage email correspondence, calendar scheduling, and client communications.
• Conduct research and organize data for efficient workflow and decision making.
• Provide administrative support for various business operations, ensuring smooth daily activities.
• Edit and enhance video content using software such as Adobe Premiere Pro and Final Cut Pro.
• Add special effects, transitions, and motion graphics to videos.
• Collaborate with clients to ensure content aligns with their vision and goals.
• Design visually appealing graphics, including posters, flyers, and social media posts.
• Create marketing materials that adhere to brand guidelines.
• Use tools like Adobe Photoshop, Illustrator, and Canva for creative projects.
• Develop and implement social media strategies to increase brand visibility and engagement.
• Create and schedule posts across platforms like Facebook, Instagram, and Twitter.
• Analyze performance metrics and optimize content based on insights.

Factory Worker - ROMAC SERVICES

(2021-11 - 2022-01)

Undergraduate - Information Technology specialized in Business Analytics - FAR EASTERN UNIVERSITY ALABANG (2024)

Senior High School Graduate - PAETE SCIENCE AND BUSINESS COLLEGE (2020 - 2023)