John Comendador

Expert in providing exceptional customer support to online shoppers and retailers. Possesses a deep understanding of ecommerce platforms, products and services. Has keen attention to detail, provides prompt resolution, troubleshoot technical issues to enhance the overall user experience. Skilled in multi-brand e-commerce, and cross-functional coordination to drive sales growth and operational efficiency.

Travel and Leisure Expert at Expedia.com

• Managed day to day operations. Modified bookings, processed refunds, and escalated reports.

Account Associate at Uber Tecnologies

• Represented Driver-Partners | Adjusted fare and bonuses, processed background checks and fraud-like activities.

E-Commerce E-Mail Support at Private Label Extensions

• Handled all email inquiries via Zendesk and processed orders and refunds using Shopify.

E-Commerce E-Mail Support at Reppsports.com

• Handled all email inquiries via Zendesk and processed subscription orders and refunds using WooCommerce and Shipstation.

Online Tire Retailer Support at Tire Agent.com

• Handled all email and chat inquiries via Zendesk and processed orders and refunds using Tire Agent's internal tool.

Senior E-Commerce Support at iHerb.com

• Handled all inquiries via Zendesk and processed orders and refunds using iHerb's internal tool. Took over escalation tickets which requires supervisor intervention.

E-Commerce Support Senior Support/Assistant Manager at Ishka.com.au

• Managed an online store, stock updates, inventory, and processed disputes
• Handled escalation via Gorgias and Zendesk phone, live chat and emails.

Senior Email and Social Media Support at Survey Cheddar

• Resolved customer inquiries over emails using Zendesk, initiated troubleshooting steps, and discussed with management ways to improve apps and customer interactions.

Account Manager at Ravie Beauty | Anablue Haircare | Aryworld

• Managed multiple brand accounts simultaneously, serving as the primary liaison for operations, marketing coordination, and performance tracking.
• Oversee all operational aspects of multiple brands' Amazon Seller accounts and ensure smooth daily operations across all assigned accounts, aligning with each brand's goals and KPIs.
• Implemented process improvements to streamline workflows and enhance efficiency across platforms.
• Coordinated with supply chain and warehouse teams to ensure accurate inventory levels and timely replenishment.

Order and Claims Manager at Tyroola.com.au

• Managed out-of-stock orders by coordinating with suppliers and customers to offer suitable replacement options, including upselling higher-value tire models when possible.
• Handled warranty claims for tires, ensuring accurate documentation, claim processing, and compliance with manufacturer and company policies.

Senior Operations Manager at Encor Solar

• Managed a team of 80 cold callers for a Solar Panel installation campaign.
• Serves as the primary liaison for operations, marketing coordination, and performance tracking.
• Responsible of ensuring daily operations across all teams, making sure the goals and KPIs are met.
• Implemented process improvements to streamline workflows and enhance efficiency across platforms.

Bachelor of Science in Civil Engineering