John Louie Garay
Experienced Customer Operations Professional
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About
Experienced Customer Operations Professional with over 7 years of background spanning technical support, global logistics, healthcare billing, and cold calling campaigns. Skilled in advanced troubleshooting, CRM navigation, and navigating high-volume 3PL platforms linked to enterprise database networks. Proven ability to resolve complex account issues rapidly in fast-paced corporate environments.
Experience
Cold Caller - Pulse Digital LLC
(2023-06 - 2026-08)
- Conducted outbound calls for financial debt consolidation campaigns
- Qualified leads
- Managed customer profiles using CRM systems
- Appointment Setting
Customer Service Representative - iQor Philippines / T-Mobile
(2022-06 - 2023-06)
- Assisted customers with billing, technical support, and account concerns
- Handled software tools integrated with company database networks
Content Moderator - Conectys Philippines
(2020-04 - 2022-06)
- Reviewed high-volume digital media content streams for safety compliance and regulatory parameters
Customer Service Representative (Apria Healthcare) - HGS
(2018-03 - 2020-04)
- Supported Apria Healthcare handling durable medical equipment rental supply chains and data tracking
- Supported Blue Shield of California provider with benefits, claims, eligibility, and account inquiries while maintaining accurate documentation and high-quality customer service.
Customer Care Representative (United Parcel Service (UPS) account) - Transcom
(2017-09 - 2018-03)
- Handled the United Parcel Service (UPS) account managing package tracking, routing exceptions, shipping documentation, and proprietary 3PL logistics networks
Education
Bachelor of Science - Business Administration - University of Iloilo (2012-01 - 2016-01)
