Princess Baril
Operations Customer Expert I (Call Center Agent)
Bacolod City, Negros OccidentalMember since February 18, 2026
Detail-oriented
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About
Motivated and detail-oriented individual with a strong willingness to learn and grow professionally. Possesses a positive work attitude, and the ability to adapt quickly to new tasks and environments. Committed to delivering quality work and contributing effectively to team goals.
Experience
Operations Customer Expert I (Call Center Agent) - Teleperformance - Bacolod City
(2025-09 - 2025-11)
- Handled inbound calls for the UnitedHealthCare (UHC) account, assisting members with benefits, claims, eligibility, and coverage inquiries.
- Provided accurate, clear, and empathetic customer service to UHC members following HIPAA and company guidelines.
On-the-Job Trainee - MetroClick Design and Photo Express - Bacolod City
(2025-01 - 2025-12)
- Assisted in creating engaging video content for social media platforms
- Designed layouts for speech bubbles
Education
Bachelor of Science - Entertainment and Multimedia Computing - State University of Northern Negros (2021-01 - 2025-12)
Skills
Operations Customer Expert I (Call Center Agent)
