Princess Baril

Motivated and detail-oriented individual with a strong willingness to learn and grow professionally. Possesses a positive work attitude, and the ability to adapt quickly to new tasks and environments. Committed to delivering quality work and contributing effectively to team goals.

Operations Customer Expert I (Call Center Agent) - Teleperformance - Bacolod City

(2025-09 - 2025-11)

• Handled inbound calls for the UnitedHealthCare (UHC) account, assisting members with benefits, claims, eligibility, and coverage inquiries.
• Provided accurate, clear, and empathetic customer service to UHC members following HIPAA and company guidelines.

On-the-Job Trainee - MetroClick Design and Photo Express - Bacolod City

(2025-01 - 2025-12)

• Assisted in creating engaging video content for social media platforms
• Designed layouts for speech bubbles

Bachelor of Science - Entertainment and Multimedia Computing - State University of Northern Negros (2021-01 - 2025-12)