Gladys Camering

Experienced operations and customer support professional with a strong background in logistics, purchasing, and administrative support. Proven track record in handling end-to-end processes, from warehouse operations to driver coordinator and onboarding. Skilled in communication, problem-solving and multitasking across fast-paced environments.

Adept at working both independently and within teams to ensure smooth daily operations and high service standards. Committed to efficiency, accuracy, and continuous improvement in all assigned tasks.

Rider Onboarding Associate - Xpress Philippines

(2026-06)

• Review and verify rider applications and submitted requirements.
• Check documents for completeness, validity, and accuracy.
• Encode and update rider information in internal systems and trackers.
• Coordinate with riders regarding missing, incorrect, or expired requirements.
• Monitor the status of rider applications and follow up on pending requirements.
• Assist in activating qualified riders after successful verification.
• Ensure accurate tagging and updating of rider records in the portal.
• Maintain organized and updated rider records and files.
• Coordinate with other teams regarding onboarding concerns and discrepancies.
• Follow company policies, procedures, and compliance requirements.
• Prepare reports and provide updates regarding rider onboarding progress.

Branch Admin - J&T Philippines

(2025-09 - 2026-01)

• Handle daily administrative tasks and branch documentation.
• Encode and maintain accurate branch records and reports.
• Monitor attendance and schedules of branch employees and riders.
• Assist in monitoring parcel and delivery-related records.
• Coordinate with riders, staff, customers, and other departments regarding branch concerns.
• Check and organize documents, forms, and other branch requirements.
• Prepare daily, weekly, and monthly operational reports.
• Monitor branch supplies and coordinate requests when needed.
• Assist in resolving administrative and operational issues.
• Ensure compliance with company policies and standard operating procedures.
• Perform other administrative tasks assigned by the Branch Manager.

Onboarding Associate - Angkas/DBDOYC INC.

(2024-10 - 2025-07)

• Process and review rider applications and submitted requirements.
• Verify the validity, completeness, and accuracy of rider documents.
• Encode and update rider information in internal systems and trackers.
• Coordinate with applicants regarding missing, incorrect, or expired requirements.
• Monitor the progress of rider applications and follow up on pending requirements.
• Assist qualified riders throughout the onboarding and activation process.
• Ensure proper tagging and accurate updating of rider records.
• Coordinate with other departments regarding onboarding concerns and document discrepancies.
• Maintain organized and updated rider records.
• Prepare and update onboarding reports and trackers.
• Follow company policies, procedures, and regulatory requirements.
• Perform other administrative and operational tasks assigned by the team.

Driver Operations Associate - Kamee Seh Construction Inc.

(2022-04 - 2023-10)

• Assist driver-partners with the registration and onboarding process.
• Verify and review driver and vehicle requirements for completeness and validity.
• Encode and update driver information in internal systems and trackers.
• Monitor submitted documents and follow up on missing or expired requirements.
• Assist with driver account activation and ensure requirements are properly reflected in the system.
• Handle driver inquiries and operational concerns through chat, phone, or other communication channels.
• Coordinate with relevant departments to resolve driver-related issues.
• Monitor driver applications and ensure timely processing.
• Maintain accurate records and reports related to driver operations.
• Identify and report discrepancies or incorrect information in driver records.
• Assist in improving driver onboarding and operational processes.
• Ensure compliance with company policies and applicable transportation requirements.
• Perform other operational and administrative tasks as assigned.

Warehouseman - Kamee Seh Construction Inc.

(2018-07 - 2022-03)

• Receive and inspect incoming products and materials.
• Check delivered items against invoices, delivery receipts, and purchase orders.
• Load and unload goods safely and properly.
• Pick, pack, and prepare items for delivery or distribution.
• Organize and store products in their designated locations.
• Monitor inventory levels and conduct regular stock counts.
• Record and update inventory information accurately.
• Report damaged, missing, or incorrect items to the supervisor.
• Maintain cleanliness and orderliness of the warehouse.
• Follow company safety and warehouse procedures.
• Assist with other warehouse and logistics activities as assigned.

Chat Support Associate - Devine Care Inc.

(2015-11 - 2018-07)

• Respond to customer inquiries and concerns through chat in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with account, order, payment, and service-related concerns.
• Troubleshoot basic customer issues and provide appropriate solutions.
• Escalate complex or unresolved concerns to the appropriate department.
• Maintain accurate records of customer interactions and concerns.
• Follow company policies, procedures, and customer service standards.
• Handle multiple chat conversations while maintaining quality and accuracy.
• Maintain a professional and courteous tone in all customer interactions.
• Meet assigned productivity, response time, and customer satisfaction targets.
• Perform other duties as assigned by the supervisor or manager.

Admin Personnel - Kamee Seh Construction Inc.

(2012-04 - 2015-10)

• Perform daily administrative and clerical tasks.
• Prepare, organize, and maintain company documents and records.
• Encode and update data accurately in spreadsheets and internal systems.
• Manage and organize files, reports, and other office documents.
• Assist with scheduling meetings, appointments, and other office activities.
• Respond to emails, inquiries, and administrative requests.
• Coordinate with different departments regarding administrative concerns.
• Monitor office supplies and assist with inventory when needed.
• Prepare reports, forms, and other documents as required.
• Assist employees and visitors with basic administrative concerns.
• Ensure that documents and records are properly filed and updated.
• Perform other administrative duties assigned by the supervisor or manager.

Bachelor of Science - Hotel and Restaurant Management - Centro Escolar University (2008 - 2011)

Fort Bonifacio High School (2004 - 2008)

Pembo Elementary School (2001 - 2004)

Devine Mercy Academy of Makati (1995 - 2001)