Jomar Punay

Results-driven Property Management and Maintenance Coordination professional with 5+ years of experience supporting residential real estate portfolios across the United States. Proven expertise in coordinating maintenance operations, managing vendor relationships, handling tenant and resident communications, and ensuring timely resolution of property-related issues. Skilled at balancing multiple priorities, streamlining workflows, and delivering exceptional resident experiences while maintaining strong attention to detail and operational efficiency.

Recognized for building positive relationships with tenants, landlords, vendors, and property management teams in fast-paced remote environments.

Resident Engagement Associate - THE RESIDESK - New York City, New York (Remote)

(2024-03 - 2026-04)

• Served as primary point of contact for residents, handling high-volume inbound communication with empathy and professionalism
• Enhanced resident retention by providing "humanized" AI-supported text responses to handle complex tenant inquiries.
• Guided individuals through concerns and service requests, often de-escalating stressful situations

Maintenance Coordinator - RL PROPERTY MANAGEMENT - Columbus, Ohio (Remote)

(2021-08 - 2023-04)

• Managed end-to-end maintenance workflows, overseeing work orders from intake to completion
• Coordinated with vendors, tenants, and property managers to ensure timely issue resolution
• Balanced multiple priorities while maintaining strong attention to detail

Property Manager Associate - RENTERS WAREHOUSE - HOUSTON - Houston, Texas

(2020-07 - 2021-06)

• Supported onboarding and guided clients through processes with clarity and professionalism
• Acted as a liaison between landlords and tenants to ensure clear communication regarding property policies and financial obligations.

Hospitality Administration/Management - Philippine Women's University CDCEC, Sta. Cruz, Laguna (2002 - 2004)