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IT Support | IT Operations | Systems Administration & Network Infrastructure
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About
IT professional with 20+ years of progressive experience leading IT operations, network infrastructure, and enterprise systems administration across manufacturing, logistics, and technology-services environments. Proven track record managing SAP ERP/HANA systems, structured cabling, CCTV and security infrastructure, and LAN/WAN network architecture. Skilled at translating business needs into reliable, scalable IT solutions, reducing downtime, and driving measurable gains in operational efficiency.
Strong background in team leadership, IT policy development, and cross-departmental collaboration, with a consistent record of building systems that support growing organizations.
Experience
IT Support - Crest Forwarder Inc.
(2022-03)
- Lead IT operations for the organization, delivering advanced hardware and software support to ensure uninterrupted employee productivity.
- Own the IT ticketing system end-to-end, monitoring, tagging, and prioritizing incidents to maintain fast, reliable issue resolution.
- Design and deploy structured cabling and CCTV infrastructure and Network infrastructure, strengthening facility security and network connectivity.
- Plan and execute LAN setup and network architecture, ensuring consistent performance, scalability, and reliability across the organization.
IT Administrator - Mandaue Foam Industries Inc.
(2009-01 - 2022-12)
- Directed full-scope IT operations across hardware, software, and SAP ERP systems for a multi-site organization over a 13-year tenure.
- Managed and continuously improved the IT ticketing system, prioritizing critical issues to minimize business disruption.
- Provided expert-level technical support, resolving complex system issues for end-users and reducing recurring downtime.
- Led IT infrastructure projects from planning through execution, including CCTV layout design and network upgrades.
- Administered IP address allocation, data-jack registration, antivirus deployment, and PABX telephony systems.
- Managed enterprise server backup protocols, safeguarding data integrity and ensuring rapid disaster recovery readiness.
- Developed and enforced IT policies and confidentiality protocols, and recommended technology upgrades to leadership.
- Maintained system documentation and led cross-departmental IT initiatives supporting company-wide operations.
Customer Technical Support & Sales Representative - Fast Net Development Corporation
(2000-01 - 2008-12)
- Managed IT operations spanning server administration, storage solutions, and end-user systems support.
- Delivered specialized technical support for advanced hardware, including high-end ADF document scanners and barcode systems.
- Partnered with clients to diagnose technical issues and recommend tailored IT solutions aligned to their business needs.
Production Supervisor - CY Digiscan (Division of Fast Net Development Corporation)
(2000-01 - 2008-12)
- Supervised production teams and SQL server backup operations, ensuring consistent daily operational efficiency.
- Maintained accurate inventory records, reconciling discrepancies and preparing reports on shortages and defective items.
- Coordinated production schedules and resource allocation to meet operational targets.
Education
Bachelor of Science - Computer Science - University of Visayas (2001-12)
Vocational Diploma - Drafting - Cebu Technical University (1995-01 - 1996-12)
