Joshua Noval
Lead-Assistant Manager
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About
I have 18 years BPO experience under my belt. My job experience includes being a Lead-Assistant Manager managing 4 teams of 104 employees consisting of 4 Assistant Managers and 98 Customer Service Specialists. I have 8 years People Manager experience handling escalation teams and production teams, 8 months as New-hire Cluster OIC managing SMEs, 2 years as Compliance Manager, 2 years in WFM, and 2 years in Quality.
Experience
I have 18 years BPO experience under my belt. My job experience includes being a Lead-Assistant Manager managing 4 teams of 104 employees consisting of 4 Assistant Managers and 98 Customer Service Specialists. I have 8 years People Manager experience handling escalation teams and production teams, 8 months as New-hire Cluster OIC managing SMEs, 2 years as Compliance Manager, 2 years in WFM, and 2 years in Quality.
Education
University of San Carlos
Bachelor of Science in Management Accounting
