Queenzie Templeton

Results-driven professional with experience in lead generation, recruitment support, customer service, and technical support. Skilled in prospecting and qualifying leads, screening candidates, resolving account and technical issues, and providing support through email, chat, and phone. Proven ability to analyze performance metrics, prepare reports, ensure compliance with company policies, and mentor team members to achieve performance goals.

Lead Generation & Recruitment Assistant - Realynk Assistants

(2024-04 - 2026-05)

• Conduct lead generation, prospecting and qualifying potential new clients
• Research companies to create strategic communication plans
• Screen resumes and applications to shortlist qualified candidates

CSR & Subject Matter Expert - Ubiquity Global Services

(2022-04 - 2023-03)

• Monitor and analyze team performance metrics, preparing reports for management.
• Ensure adherence to company policies, procedures, and quality standards.
• Supervise, mentor, and support team members to meet individual and group performance objectives.

Technical and Account CSR - Teleperformance, Inc.

(2021-10 - 2022-03)

• Troubleshot and resolved device, technical, and account-related issues.
• Assisted customers with account concerns and service inquiries.

Email and Chat Support Representative - Concentrix Corporation

(2020-08 - 2021-10)

• Managed service inquiries and disputes from drivers and passengers.
• Provided customer support through email and chat channels.

Bachelor of Secondary Education - English Major - Phinma - Cagayan de Oro College (2013-06 - 2019-10)