Joshua Sandig
Business Administration graduate with professional experience in customer service, SAP Order-to-Cash, and financial operations
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About
Business Administration graduate with professional experience supporting Chevron Philippines Inc. in customer service, SAP Order-to-Cash (O2C), financial operations, account reconciliation, and transaction processing. Skilled in managing customer accounts, resolving billing discrepancies, supporting business operations, and collaborating with cross-functional teams to deliver operational excellence. Recognized for analytical thinking, attention to detail, and a customer-first approach in fast-paced corporate environments.
Experience
Customer Service & Business Operations Specialist at Chevron Philippines Inc. (2025-07 – 2026-07)
Under Manpower Outsourcing Services Inc.
- Supported Chevron's fuel card business by providing end-to-end customer service and back-office operational support for StarCard and StarCash programs.
- Processed complex manual transactions, investigated failed fuel purchases, and resolved transaction discrepancies while maintaining compliance with operational standards.
- Performed transaction adjustments to correct billing discrepancies, duplicate charges, and customer overpayments.
- Supported SAP Order-to-Cash (O2C) processes by handling customer orders, account inquiries, and transaction validation.
- Conducted monthly account reconciliations by validating Statements of Account (SOA) against internal financial records.
- Delivered high-quality customer support through inbound calls and email correspondence while meeting service-level agreements (SLAs).
- Collaborated with finance, operations, and cross-functional teams to resolve customer issues and improve turnaround times.
- Maintained accurate documentation and ensured compliance with internal controls and company policies.
Accounting & Treasury Intern at Taylormade Construction and Realty Corp. (2025-02 – 2025-05)
- Supported accounting and treasury operations through cheque preparation, receipt processing, petty cash management, and financial documentation.
- Maintained accurate financial records and assisted in document control to improve operational efficiency.
- Participated in inventory management and asset verification while ensuring data accuracy.
- Demonstrated attention to detail when handling sensitive financial documents and banking transactions.
Customer Service Representative at Foundever (2023-08 – 2023-09)
- Managed inbound customer interactions for Ally Financial while assisting customers with payment arrangements and account resolution.
- Applied active listening, negotiation, and problem-solving skills to improve customer satisfaction.
- Maintained compliance with financial policies while resolving account inquiries.
Education
Bachelor's Degree in Business Administration Major in Financial Management – Technological Institute of the Philippines - Quezon City (2021-08 – 2025-07)
