Joy Sd

Experienced food service professional with over eight years of hands-on experience in the hospitality industry. Demonstrated ability to deliver exceptional customer service while efficiently managing food service preparations. Skilled in food handling, order preparation, and maintaining cleanliness according to health and safety standards. Proven track record of working effectively in fast-paced environments to meet customer needs and ensure a positive dining experience.

COOK / OWNER / ONLINE SELLER - DELAS ALAS' ONLINE SHOP - Oriental Mindoro, Philippines

(2020-10)

Started during the pandemic lockdown

• Cooks and Bakes different breads, prepare vegetable salads and snacks; and sell online.
• Responsible for the quality of foods before delivering to the customers.
• Do variety of tasks: Photographs and write descriptions of the items that needs to sell and put the information online.
• Calculates total purchase amounts, taxes and shipping costs, process payments and send orders.
• Managing teams and ensuring the best quality and safety in our food production.
• Food items – Sell online: Breads: Ube Cheese Pandesal, Chocolate Pandesal, Creamcheese Garlic Buns, Onion Breads, Cinnamon Rolls, Pork Floss Buns, Special Ensaymada, Banana Bread; Vegetable Salads: Caesar and Cilantro Salad; Snacks: Chicken Quesadilla

IMPORT COORDINATOR - R.C BADILLO CUSTOMS BROKERAGE - Manila, Philippines

(2022-09 - 2024-12)

• Make sure to get the complete and updated details of the shipment from the shipping lines to coordinate with our importers.
• Also coordinates the shipment's details with our processors, so they will know the exact information and date of release from the Bureau of Customs.
• Keeps on monitoring the shipments until the time of delivery going to the importer's warehouse, and make billings for the delivery shipments.

SALES EXECUTIVE / HOST / SERVER - TGI FRIDAY'S PHILIPPINES - Quezon City, Philippines

(2015-10 - 2020-11)

• Responsible for the overall satisfaction of the guests by providing the best quality of food and services.
• Knowledgeable with the food products and the capacity of the restaurant that I'm offering.
• Develop and execute sales plans to meet and exceeds sales targets.
• Identify and pursue new business opportunities, including corporate clients, event planners and catering services.
• Build and strengthen relationships with existing clients to ensure high levels of customer satisfaction and repeat business.
• Conduct market research to monitor industry trends, competitive activities and emerging opportunities.
• Collaborate with marketing team to create and execute promotional campaigns and sales materials.
• Provide exceptional customer service and address any customer inquiries or concerns.

ONLINE CASINO DEALER - HOBBYWING INC. – PBCOM - Makati City, Philippines

(2014-12 - 2015-06)

• Have an exciting job and cater to their clients' fun nature interacting with them throughout their game by clarifying rules, placing bets and dealing out cards and winnings.
• Multitasking professionals who are able to focus and work throughout the rustling and bustling and fast movement typical of a casino.
• Knowledgeable of state casino regulations and quickly reward their players using their math skills: facilitate games such as Poker, Dragon Tiger, Baccarat, Blackjack and Roulette.
• Proficient in math and are required to pass a mathematics skills test.

Bachelor of Science - Hotel and Restaurant Management - Our Lady of Fatima University