Joyce Lyn Opone

I am eager to further develop my skills and contribute effectively to the role I've applied for, drawing on my knowledge, abilities, and technical experience across various industries. I believe my background and current role have prepared me well to make a meaningful contribution to your institution.

Back Office / Data Analyst - Officepartners360 - Cebu IT Park, 7F and 9F Ebloc 2 Tower, W Geonzon St, Apas, Cebu City

(2021-01 - 2025-08-11)

• Ensure that all operations activities are carried out in a timely and efficient manner.
• Manage day-to-day tasks.
• Maintain records for all operational activities and ensure that all documents are filed properly.
• Maintain operational processes and workflows to ensure that resources are used efficiently.

Barista and Cashier - Bo's Coffee (Baseline) - Juana Osmeña St, Cebu City, Located in: Base Line Center

(2016-01 - 2019-12)

• Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages.
• Cleaning and sanitizing work areas, utensils and equipment.
• Cleaning service and seating areas.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.

Receptionist and Waitress - Casa Verde - The Walk, Abad St, Cebu City

• Manage the front by greeting and attending to customers. Inform guests about the availability of tables and direct them to the tables.
• Keep records of guests who visit the restaurant.
• Assist customers with answers to queries, and proffer solutions to issues within your capacity.
• Greeting, seating, and escorting guests.
• Up selling additional menu products to guests when appropriate. Taking food and beverage orders using order slips.

Internship - Mövenpick Hotel Mactan Island Cebu

INTERNSHIP (1000 HRS.)

• Front office department
• Housekeeping department

Internship - Mooon Café Restaurant

INTERNSHIP (500HRS.)

• Receptionist/Waitress
• Assisting Bartender
• Assisting Chefs

Bachelor of Science - Hotel and Restaurant Management - University of Cebu Banilad (2009-01 - 2013-12)