John Carlo Sales
Customer Service | Data Analyst | Back Office Support | Fin-Crime Analyst
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About
Results-driven associate with a passion for exceeding customer expectations. Skilled in managing customer interactions while maintaining a friendly and approachable demeanor. A proactive problem solver with a strong work ethic and a commitment to delivering outstanding results.
Experience
IOA Tech Customer Support at Cognizant Technology Philippines (2023-05 – 2026-02)
Tech customer support for an Online Video Streaming platform
- Tech customer support for an Online Video Streaming platform
- Back office and data entry tasks
Back office Analyst at Teletech Philippines (2022-03 – 2023-03)
Financial Crime Analyst with KYB & KYC Customer Support
- Financial Crime Analyst
- KYB & KYC Customer Support
- AML & Fraud Investigation
- Chat, Email & Back Office
Customer Service Representative at Teleperformance Philippines (2019-03 – 2022-02)
US Student Loans Servicing and Collections Representative
- US Student Loans Servicing
- Collections Representative
- Managed Inbound & Outbound calls
Timekeeper at Belleza Carpentry Works (2017-11 – 2019-02)
Construction Field timecard and attendance management
- Timecard Management
- Attendance Monitoring & Reporting
- Payroll Support
Data Encoder at Land Registration Authority (2017-02 – 2017-07)
Data entry and geo-data mapping
- Data Entry Tasks
- Encoding
- Geo-data Mapping
Chat/Email Support Representative at Collective Solutions (2016-11 – 2016-12)
Online US Retail Account support
- Online US Retail Account
- Sales, Chat & Email Support
Education
Associate Graduate in Information Technology - Computer Systems Design & Programming – AMA Computer Learning Center Commonwealth (2014 – 2016)
