Jules Seb Lamah

Supply Chain Operations Analyst with hands-on experience supporting Order-to-Cash (O2C) processes, logistics coordination, delivery tracking, billing analysis, and international service request management across global regions. Proven ability to monitor and manage supply chain Operations, resolve operational exceptions, and collaborate with cross-functional teams to improve on-time-in-full (OTIF) performance and overall service delivery. Certified in ISO 9001, bringing a strong analytical mindset, technical support capabilities, and a customer-focused approach to drive operational efficiency.

E-Commerce & Technical Representative / International Service Request Coordinator (ISR) & Field Services at Schneider Electric (2022-06 – 2026-08)

• Managed end-to-end order processing including order booking, cancellations, returns, refunds, and delivery tracking (Track and Trace).
• Monitored inventory availability and order accuracy through e-commerce platforms and SAP.
• Assist customer with troubleshooting, installation & Commercial reference compatibility.
• Coordinating international logistics and On-site intervention requests from OEMs, machine builders, and End-Users. Working closely in collaboration with ISR point of contact (POC), Planners and Technicians from requesting and executing countries.
• Supporting quotation and intervention scheduling.
• Creating and processing purchase orders (PO), Sales Orders (SO), Service Orders and Work Orders (WO) and invoicing across Europe, Americas, Africa, and APAC region following the completion of service interventions.
• Resolving delivery exceptions and logistics issues to ensure compliance with Service Level Agreements (SLAs) and maintain high quality standards.

Service Desk / Cloud App Analyst at Accenture Philippines (2021-02 – 2022-06)

• Provided operational support using ServiceNow for incident, request, and escalation management.
• Data management through Active Directory, CyberArk.
• Ensured enterprise service continuity and SLA compliance. Developed analytical problem-solving skills.

Bilingual French Customer Operations Analyst (Billing and Technical Operations) at TELUS International Philippines (2019-05 – 2021-05)

• Handled billing resolution for corporate and customers and assisting them for order and delivery queries.
• Analyzed billing discrepancies and supported invoicing accuracy and revenue protection.
• Supporting dealer and retailer stores, and internal operations requests through multi-channel platforms for customer satisfaction.

Warehouse Supervisor at Janido (2017-05 – 2018-12)

• Supervised inventory control, outbound logistics, and warehouse operations.
• Maintained zero discrepancies between physical stock and system records.
• Prepared daily operational reports and coordinated delivery follow-ups.

Bachelor of Science in Sociology – UGLC-SC University