Logistics Coordinator – WFH - Valoroo LLC Inc - Remote
(2024-02)
- Managed Carrier Vetting through a bidding process in Telegram
- Utilized Mercury TMS for end-to-end Track & Trace
- Securing reliable transport for USPS mail deliveries in a competitive remote environment
- Ensures that only vetted, high-performing carriers were selected, maintaining the integrity of the USPS mail delivery schedule
- Utilize advanced tools including Mercury Gate TMS, USPS Portal (Blue Yonder), and Four kites Tracking
Operations Assistant – VA - Kenter International Logistics Inc. Australia - Talisay, Cebu, Philippines
(2020-11 - 2023-05)
- Oversee Australian import compliance including BMSB, Asbestos, and Ozone declarations and CO
- Process Customs and shipping line payables to secure Electronic Delivery Orders (EDO)
- Coordinate haulage and slot bookings with transport groups while maintaining real-time client ETA monitoring
Supply Chain Coordinator - Ingram Micro - Taguig, Metro Manila, Philippines
(2010-05 - 2016-09)
- Managed end-to-end supply chain for a global IT leader using SAP for PO creation and fulfillment
- Negotiated quotations and margins while managing direct-ship routing between vendors and warehouses
- Resolved damaged shipment claims and ensured all sales inquiries met strict SLA deadlines
Operations Supervisor - Advanced Forwarding & Brokerage Inc. - Makati, Metro Manila, Philippines
(2006-07 - 2010-03)
As Operations Supervisor
- Supervised brokerage staff and acted as the primary liaison with Customs agencies
- Prepared all critical export/import documentation including Bills of Lading and PEZA requirements
- Navigating international shipping delays and random Customs inspections for Australian imports, which often pushed ETAs beyond 48 hours
- Comprehensive handling of import/export documentation: Bills of Lading, PEZA requirements, and Certificates of Origin
- Maintained a Shipment Monitoring System that provided real-time visibility
- Issues immediate Delay Notices and maintaining constant communication between shipping lines and transport groups, when pushed ETAs beyond 48 hours to reduced client uncertainty and avoid Customs delays
Customer Service Representative (CSR) - TOPSERVE WORLDWIDE EXPRESS, INC - Makati, Philippines
(2005-11 - 2006-06)
- Accurately inputting data and converting hard copy forms into digital formats
- Performing self-audits and cross-referencing entries with original documentation to eliminate errors or duplications
- Organizing physical and digital files logically, maintaining backup drives, and ensuring all logs were up to date
- Organizing mail for same-day delivery
- Ensuring drivers successfully captured recipient signatures to verify completed deliveries
- Tracking "Return to Sender" or "Address Not Found" statuses and providing detailed reports to high-stakes clients like Citibank
- Identifying delivery obstacles and collaborating with management to find solutions that ensured customer satisfaction
- Attending weekly meetings with clients to discuss performance, resolve issues, and update client records
Customer Service Representative (CSR) - Foxboro Global Logistics Corp. - Intramuros Manila
(2005-05 - 2005-10)
- Comprehensive handling of import/export documentation: Bills of Lading, PEZA requirements, and Certificates of Origin
- Coordinate haulage and slot bookings with transport groups while maintaining real-time client ETA monitoring
- Navigating shipping delays and random Customs inspections for imports, which often pushed ETAs beyond 48 hours
- Maintained a Shipment Monitoring System that provided real-time visibility
- Issues immediate Delay Notices and maintaining constant communication between shipping lines and transport groups, when pushed ETAs beyond 48 hours to reduced client uncertainty and avoid Customs delays
- Process Customs and shipping line payables to secure Electronic Delivery Orders (EDO)
Student Assistant - Dean's Office: Marine Transportation & Engineering - Philippine Maritime Institute - Quezon City, Philippines
(2002-08 - 2005-05)
- Audited student records for STCW compliance and managed confidential academic documentation
- Coordinated faculty schedules and served as the first point of contact for the maritime department
Production Worker - Camera Assembler - Kakuyo Philippines Corporation
(1997-03 - 2000-06)
- Maintained precision assembly quotas and strictly followed 5S methodology in a high-tech manufacturing line
