Julie Bolabo

Business Analyst with 1+ year of direct BA experience and 10+ years in Banking & Financial Services, specializing in payments, core banking, requirements analysis, testing, implementation, and production support. Experienced in SWIFT, ISO 20022, domestic and cross-border payments, wire transfers, payment controls, and regulatory processes. Skilled in requirements gathering, process analysis, solution validation, UAT, issue resolution, and stakeholder management across Business, Technology, Operations, Risk, and Compliance.

BUSINESS ANALYST – CORE BANKING PROJECT DIVISION at Nityo Infotech Services Philippines Inc. | Metrobank (2026-03 – 2026-05)

• Gathered and analyzed requirements for core banking enhancements and technology initiatives.
• Documented functional requirements and clarified business needs with stakeholders.
• Performed business impact and gap analysis for proposed process and technology changes.
• Supported solution validation, testing, issue analysis, and resolution.
• Conducted root cause analysis and coordinated corrective actions with relevant teams.
• Prepared project status, issue, and risk updates for stakeholders.
• Supported process and technology improvements within the core banking environment.

BUSINESS ANALYST at Optimum Info Solution Philippines Inc. – Mizuho (2025-06 – 2025-11)

• Gathered and analyzed requirements for payment-related technology initiatives.
• Documented business and functional requirements and translated business needs for Technology teams.
• Supported ISO 20022 / MX migration, process assessment, testing, and implementation activities.
• Performed process, gap, and business impact analysis to support solution improvements.
• Investigated payment exceptions and application issues with Operations and Technology teams.
• Supported UAT, defect resolution, implementation, and post-production activities.
• Collaborated with Compliance and stakeholders on controls and regulatory requirements.

PAYMENTS LIFECYCLE TEAM LEADER at JPMorgan Chase & Co. (2021-07 – 2025-05)

• Managed daily payment lifecycle operations involving international transactions.
• Supported SWIFT processing, transaction controls, and system monitoring.
• Coordinated with regional stakeholders across Singapore, Hong Kong, and EMEA on exceptions and escalations.
• Investigated payment and operational issues and performed root cause analysis.
• Applied AML and regulatory controls and escalated transaction risks and exceptions.
• Collaborated with Operations, Technology, Compliance, and other stakeholders on process and system issues.
• Identified operational gaps and supported process and service improvements.
• Prepared operational updates covering issues, risks, and resolutions.

SENIOR OPERATIONS ANALYST at Wells Fargo (2011-11 – 2019-12)

• Supported global banking and payment operations, including correspondent banking, SWIFT, and wire transfers.
• Monitored transaction processing and investigated exceptions, operational issues, and process gaps.
• Coordinated with cross-functional stakeholders to resolve transaction and operational issues.
• Performed process and root cause analysis to identify recurring issues and improvement opportunities.

Bachelor’s Degree in Business Management (2010)