Customer / Adviser Service at Genpact (2025-03 – Present)
- Assist Customers and Financial Advisers in reconciling transactions such as premium payments, super contributions, and withdrawals.
- Updates client details in Salesforce CRM.
- Assists customers and advisers with processing withdrawals and payments.
- Sends correspondence such as payment notices, annual statements, withdrawal forms, policy rundowns, etc.
- Discuss compliance, limitations, and requirements regarding contributions and conditions of early release for superannuation policies.
Sales Chat Specialist at Concentrix (2024-07 – 2025-01)
- Answers any pre-sale inquiries such as product specifications, warranty and return policies and any ongoing promotions.
Collections Specialist at Acquire Asia BPO (2023-01 – 2024-01)
- Skiptracing - uses multiple tools to collect information that would help locate a customer.
- Lead generation
- Provides non-voice support via email and sms.
- Handles outbound calls to assist customers in closing their account.
Virtual Assistant at Dirty Dough Cookies (2022-08 – 2022-12)
In charge of several Administrative Tasks such as:
- Updating client details and sales pipeline via CRMx
- Updating the mapping software with franchise locations sold.
Quality Analyst at WNS Global Services (2022-02 – 2022-07)
- Audits inbound calls of claims specialists to make sure they conform to the process compliance standard.
- Administrative tasks such as report creation, data entry, and appointment setting for client meetings.
Customer Care Consultant at ANZ GSO (2021-01 – 2022-01)
- Handles inbound call for retail, digital, and credit card banking inquiries.
- Assist customers with document requests such as bank statements and withdrawal forms.
- Assist customers in setting up online banking.
Content Moderator / SME at Task Us (2020-09 – 2021-01)
- In charge of removing inappropriate posts in a social media marketplace.
- Provides operational support by answering process related queries from new hires in nesting period.
- Facilitates and participates in calibration meetings with training and quality to assure that operations and quality process compliance are aligned.
Claims Specialist at WNS Global Services (2013-07 – 2020-09)
- End-to-end claims assistance from lodgement to settlement.
- Coordinates towing, assessments, repairs, rental cars, and settlements between customers and other involved teams.
- Conducts follow-ups for rental car returns, repair bookings, and assessment appointments via outbound calls.
- In charge of collecting unpaid excess and premiums.
- Maintains Workbench and Protect CRM for any client detail updates or changes.
Customer Service Specialist at Teletech (2012-05 – 2013-07)
- Handles inbound and outbound calls for customers who want to lodge a new motor claim and answers queries for customers who has existing motor claims
- In charge of collecting unpaid claims excess via both inbound and outbound calls.
Bank Teller at Metrobank (2007-05 – 2008-08)
- Handles over the counter bank transactions such as deposits, withdrawals and check encashments.
- In charge of ensuring that cash on hand is balanced at EOD.
- Helps in check clearing before cut off time.
