Junmar Caballe

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Clinician Tier 2 Support | SME & QA - FSL First Source Ltd.

(2024-04 - 2026-07)

• Troubleshoot EMR-to-Lab interface issues for 1000+ clients using Masterfiles, Nutmeg, and Clinician tools
• Analyze HL7 rejections in Salesforce: missing data, special characters, order transmission failures, and mapping errors
• Perform Account#, ClientID, and Location mapping to ensure accurate order routing and result delivery
• Load/Update Lab compendium files: ORD, AOE, CPT via Clinician tools to enable new test orders
• Resolve eRx interface issues: DEA/NPI mismatches, Surescripts log research, EPCS enrollment
• Lead as SME & QA. Trained team and maintained quality SLAs after loss of KB in Feb 2023 cyber attack

CARE REPRESENTATIVE - TRANSCOSMOS-VERIZON

(2022-05 - 2023-10)

• Four consecutive months of PERFECT(5 STARS) CUSTOMER SURVEY
• Troubleshooting of cellular data/5g internet slow/intermittent/no signal or reception problems
• Investigate ongoing issue & provide permanent resolution
• Evaluated customer information to explore issues, develop a concrete resolution to eliminate REPEAT CALLS
• Explaining on why their bill went up, Educate & set expectation of their monthly bill

CARE REPRESENTATIVE - AFNI-VERIZON

(2021-10 - 2022-05)

• Identifying the main cause of cx problem & making sure to provide excellent customer satisfaction
• Tracking cx missing package by coordinating through UPS & Fedex
• Troubleshooting of cellular data/5g internet slow/intermittent/no signal or reception problems
• Recommendation of 5G cellular plan & 5g mobile phones that will suit to the needs

CSR - SOLUTRAN INC. HEALTHY BENIFITS

(2019-10 - 2021-10)

• Healthcare Terminology Proficiency: Strong grasp of healthcare language for effective communication with customers
• Insurance Claims Processing: Efficiently navigate and process insurance claims to ensure accuracy and timely reimbursement
• Patient Advocacy: Advocate for patient needs with empathy, ensuring high levels of satisfaction
• HIPAA Compliance: Thorough adherence to HIPAA regulations for maintaining patient information confidentiality
• Problem Resolution: Swiftly identify and address customer issues, applying critical thinking for effective resolution

TAGUMPAY NATIONAL HIGH SCHOOL (2007 - 2011)