Karla Marie Cabute

As Applicant, I would like to build up more my skills and to work in an established company where in my educational background, skills and experience can be utilized towards professional growth and development of the company

Chat Support Associate II - (eBay Retail Account) - TTEC

(2025-01 - 2026-01)

• Communicating with Sellers and buyers
• Resolving concern related to Orders and Returns, obtaining return labels, and communicating with customers about return procedures
• Handling disputes related to "item not received" or "item not as described"

CSR III Health Care - (Prior Authorization Department) - TTEC

(2021-01 - 2025-01)

• Manage Customer Service through phone and fax management skills, computer documentation of ICD codes and clinical information
• Providing accurate and relevant information about healthcare services, appeals, claims, Prior Authorization
• Handling provider inquiries and member concerns related to Prior Authorization, appeals, insurance claims, and benefits, ensuring accurate information and high customer satisfaction

Unit Secretary - FWD LIFE INSURACES

(2020-01 - 2021-01)

• Distributing office mail, policy and managing communication channels
• Preparing and administer meeting agendas and minutes
• Managing and organizing files, documents, and records
• Updating databases and maintaining accurate client information
• Answering phone calls and emails from clients and directing inquiries appropriately

Special Program for Employment of Students (SPES) - (Summer Job) - Manila City Hall

(2019-04 - 2019-05)

• Scheduling appointments, meetings, and site visit
• Managing calendars and emails
• Preparing documents, reports, and presentations
• Assisting with special projects and tasks as needed

Bachelor of Science - Psychology - University of the East - Manila (2015-01 - 2019-01)

Rajah Soliman Science and Technology High School (2011-01 - 2015-01)