Marj Guntang

Seeking a challenging position with work life balance where my capabilities can be utilized, developed, and enhanced for my career growth as well as the growth and success of the company.

Experienced Customer Care

Representative. Provide excellent customer service through chat and email and always ensure that customers have all the information they need. Communicate with supervisor to provide correct resolution to customer's concern. Knowledge about consistent complying on adherence and attendance to effective customer service.

Chat Support Associate - UX Direct Global, Inc.

(2024-11)

• Answer live chat for lead generation

Non Voice Customer Representative - Digital Room Philippines Inc.

(2024-03 - 2024-11)

• Assisting client with their printing needs through live chat channel.
• Product Consultant
• Order processing
• Order management
• Order tracking
• Handling complaints
• Creating ticket for concession

Customer Care Representative (Work Pool to Full time) - Harte Hanks Manila

(2021-08 - 2024-01)

• Chat and Email Support for Online Streaming Service
• Assist customer with their technical issues, billing concerns regarding PPV purchase or subscriptions and account management.

Order Management Staff - RMR Electric Corporation

(2020-01 - 2020-07)

• Encoding and Processing of Sales Order form
• Monitoring of Non Stock Components
• Encoding of Service Reports
• Scanning and Filling of Sales Order form & Service Reports

Admin Assistant - Exponent Controls and Electrical Corporation

(2019-07 - 2020-01)

• Issuance of Company Assets Accountability to Employees
• Company Assets Reconciliation
• Petty Cash Custodian

Project Management Office Assistant - Alsons Information Systems deployed in Accenture Cubao

(2018-07 - 2019-02)

• Room Reservation for Meeting, Trainings, Orientations, and Other Events

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - HUMAN RESOURCE DEVELOPMENT MANAGEMENT - RIZAL TECHNOLOGICAL UNIVERSITY BONI (2014 - 2018)