Kate Lopez

Answered queries about products and shipping information via phone calls and live chats. Assisted customers to their request for refund, replacement, cancellation and reinstatement. Handled customer complaints.

Customer Service Representative - ALORICA INC.

(2019-03 - 2021-01)

• Answered queries about products and shipping information via phone calls and live chats.
• Assisted customers to their request for refund, replacement, cancellation and reinstatement.
• Handled customer complaints.

Chat Support - WNS Global Services Inc

(2021-07 - 2022-08)

• Assisted travelers with flight reservations, itinerary changes, baggage concerns and questions about loyalty programs.

Referencing Agent - CreaThink Solutions

(2022-12 - 2026-03)

• Communicating with applicants through various channels (emails and phone calls).
• Processing application forms and requests.
• CRM management.
• Chasing applicants for their requirements.

Apparel and Fashion Technology - TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES (2012 - 2015)