Katherine Grace Ilao

Results driven with 8 years in handling client accounts and driving revenue growth. Skilled in relationship management, contract negotiation, credit assessment, cross selling bank products and after sales support. Consistently exceed collection targets. Strong communicator who builds long term trust with clients and internal teams.

Account officer at BDO Network Bank (2018 – 2026) • Account Managed and maintained client portfolio while ensuring high client satisfaction and retention • Conducted credit assessment, loan processing, and risk evaluation for new and existing accounts • Cross-sold bank products including savings, time deposits, loans, and insurance • Consistently met and exceeded monthly collection and sales targets • Handled contract negotiation and provided after-sales support to ensure client trust • Oversaw overall branch operations including lending, collections, and customer service • Led a team to achieve branch sales and collection goals • Evaluated loan applications and ensured compliance with company policies • Built and maintained strong relationships with clients to drive portfolio growth Branch Head at South Exchange Credit & Lending Investors, Inc. (2012 – 2017) • Oversaw overall branch operations including lending, collections, and customer service • Led a team to achieve branch sales and collection goals • Evaluated loan applications and ensured compliance with company policies • Built and maintained strong relationships with clients to drive portfolio growth On-the job traing at Panasonic System Networks Philippines Corporation (2009 – 2010) • Assisted in administrative and technical tasks during OJT program • Gained exposure to corporate processes, documentation, and teamwork

Bachelor of Science in Industrial Technology in Electronics Technology – Central Bicol State University of Agriculture (2009 – 2010)

– Manuel S. Enverga University Foundation, Inc. (2004 – 2005)

– Mayabobo Elementary School (2000 – 2001)