Keanu Paredes

Administrative and customer support professional with experience as a Customer Service Representative in the telecommunications industry and as a Registrar Assistant. Skilled in account verification, document management, records administration, and compliance-driven processes, supported by a bachelor's degree in Management Accounting and a strong foundation in communication.

Customer Service Representative - Telco Account - Teleperformance - Cagayan de Oro City, Philippines

(2025-08)

• Verified customer account data and documentation to ensure accuracy and compliance with internal policies, identifying and resolving discrepancies before processing.
• Processed account updates after completing verification and documentation checks, maintaining strict adherence to security and data privacy protocols.
• Maintained accurate records and documented resolutions in internal systems to support audit-ready and traceable transactions.
• Coordinated with internal support units to resolve pending account issues and deficiencies, ensuring timely completion and preventing processing delays.

Registrar Assistant - Xavier University - Ateneo de Cagayan Registrar - Cagayan de Oro City, Philippines

(2022-08 - 2024-05)

• Handled confidential student records in compliance with data privacy regulations while providing students, parents, and alumni with guidance on enrollment, registration, and document processing procedures.
• Verified student records, transcripts, enrollment forms, and other academic documents for completeness and compliance with institutional requirements before processing and release.
• Coordinated with internal departments and clients to complete pre-processing requirements and resolve documentation deficiencies.

Bachelor of Science - Management Accounting - Xavier University - Ateneo de Cagayan (2021-08 - 2025-05)