Kenneth Barraquias

Cheerful and motivated professional with years of experience in Costumer service, mainly on costumer concern resolution to achieving customer satisfaction. From being a customer service representative for retail account, Reservation officer for hotel guest and Club Membership Representative, and at the latest, as Operations Manager for a known Fastfood Chain.

Assistant Restaurant Manager, Service - MANG INASAL ROBINSON’S DGTE; Ojala Ventures OPC. Ojala' Ventures OPC - 12th Street, Bacolod City, Negros Occidental, Philippines 6100

(2025-06 - 2026-09)

• Manage and run the store through Opening to Closing.
• Arrange and delegate store crew schedule on a daily and weekly basis.
• Supervise store crew in maintaining store cleanliness and delivering standard products.
• Assess store equipment for possible defects and assist crew whenever possible.
• Provide crew coaching and training for onboarding recruits.
• Assists Restaurant Manager in achieving Sales target for the establishment.

Reservations Officer & Club Membership Representative - CLUB ULTIMA, CROWN REGENCY HOTEL & RESORTS - Club Ultima, Fuente Tower II, Osmeña Blvd, Brgy. Sta Cruz, Cebu City, Philippines

(2023-08)

• Assist club members with processing of hotel room reservation requests
• Member’s representative or point of contact for inquiries about Member’s account activity, room availability, and other account and membership concerns.
• Doing outbound calls for members to remind them of outstanding dues.

Customer Service Representative - QUALFON DUMAGUETE - Dumaguete City, Philippines

(2021 - 2022)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Bachelor of Science in Business Administration - Negros Oriental State University (2016-06 - 2021-07)

High School - Manjuyod National High School (2009-06 - 2013-03)