Kevin Olaer
Operations Support Specialist
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About
With 8+ years of experience in technical support, operations, customer service, and social media marketing. Skilled in hardware/software troubleshooting, data management, system configuration, and driving customer engagement across multiple platforms. Quick learner who excels at optimizing processes and delivering excellent support in dynamic environments.
Experience
Operations Support Specialist - Reps & Co.
(2024-03 - 2026-04)
- Executed high-volume ticket purchases ensuring timely customer access to sports and concert events
- Managed and maintained large datasets with data accuracy using Excel, Google Sheets, and Airtable
- Implemented process improvements that reduced operational workflow
- Utilized project management tools like Trello and Slack to streamline daily operations and enhance team communication.
IT Officer - Czilk DreamCatchers Inc.
(2020-11 - 2023-12)
- Configured and maintained computer systems, software, and peripherals to ensure system uptime
- Resolved hardware and software issues, reducing downtime and improving user productivity
- Managed inventory of office and IT supplies to support uninterrupted daily operations
- Provided technical assistance contributing in operational efficiency.
Social Media Marketing Specialist - Finosan OPS Inc.
(2017-11 - 2020-10)
- Managed social media campaigns for multiple clients, increasing audience engagement
- Created and scheduled daily content maintaining consistent brand voice across Facebook, Instagram, and Twitter
- Monitored and responded to audience interactions, improving customer satisfaction scores
- Maintained professional social media profiles to enhance brand visibility.
Email Support Specialist - Qwest BPO
(2016-09 - 2017-09)
- Provided timely and accurate email support to customers
- Resolved customer inquiries efficiently, achieving a customer satisfaction rating
- Demonstrated strong communication skills improving issue resolution time.
Education
Bachelor of Information and Communication Technology - Information and Communication Technology - University of San Carlos (2015)
