Kimberly Urquiola

Highly organized and results-driven professional with over 7 years of experience across customer service, technical support, financial auditing, and education. Proven expertise in administrative excellence, including calendar management and complex billing resolution. Equipped with a high-performance remote setup and a commitment to long-term professional growth, I specialize in streamlining operations and delivering exceptional client support.

GOOGLE CUSTOMER SERVICE/TECH SUPPORT at ALORICA DAVAO (2025-08 – 2026-02)

• Manage Global case queues and account provisioning across Google platforms.
• Troubleshot Pixel and wearable provisioning issues to ensure seamless service activation.
• Handled multi-region (APAC, EMEA, NA) inquiries via phone, email, and chat.
• Upheld strict security standards while consistently improving first-call resolution.

CUSTOMER SERVICE REPRESENTATIVE at VXI GLOBAL INC. (2022-02 – 2025-07)

• Ranked as a Top Performer and Seller in a fast-paced international environment.
• Managed complex tech and billing inquiries with a 95%+ satisfaction rating.
• Streamlined workflows to efficiently manage multiple client accounts simultaneously.
• Resolved high-level billing disputes and retention issues through proactive problem-solving.

FINANCIAL AUDITOR at AMESCO DRUGSTORE (2021-08 – 2022-01)

• Audited financial records for accuracy and compliance, ensuring 100% data integrity.
• Evaluated internal controls and identified areas for process improvement to reduce financial risk.
• Managed sensitive payroll and inventory data with strict confidentiality.

MATHEMATICS TEACHER / SHS CLASS ADVISER at HOLY CROSS OF AGDAO (2020-05 – 2021-04)

• Directed administrative documentation and complex scheduling for Senior High School departments.
• Served as the primary liaison between stakeholders, honing professional correspondence skills.
• Organized and executed school events, managing timelines and resource allocation.

BSED in Major in Mathematics – ASSUMPTION COLLEGE OF DAVAO (2015 – 2020)