Kris Reyes

Healthcare administration professional specializing in dental practice management, administrative operations, and durable medical equipment (DME) documentation. Skilled in streamlining practice workflows, ensuring strict regulatory compliance (HIPAA, Medicare guidelines), and managing front- and back-office technical systems.

OP360 - L3 Dentrix Support Specialist at Henry Schein One (2025-05 – 2026-03)

• Deliver high-level technical support for Dentrix software, resolving complex database, workflow, and integration issues for dental clinics.
• Perform basic network administration for client clinics to ensure seamless software performance and connectivity.
• Promoted to SME/mentor after only 3 months due to rapid mastery of the product suite and exceptional performance metrics.
• Facilitate bi-weekly intensive product training for new hires, bridging the gap between technical theory and practical troubleshooting.

Medical VA / DME - Respiratory Intake at Tactical Back Office (2026-04 – 2026-10)

• Managed end-to-end patient intake for respiratory and DME orders using NIKOHEALTH as the primary Practice Management System.
• Verify order accuracy, ensured complete documentation, and confirmed patient eligibility for insurance coverage prior to processing.
• Coordinated seamlessly with physicians, sales reps, and insurance teams to facilitate timely delivery of respiratory equipment.
• Maintained high documentation accuracy standards, reducing order rejections and ensuring compliance with payer requirements.

Bachelor of Science in Computer Science – Capitol University (2012-04 – 2017-05)