Nestlyn Demi

Dedicated customer service professional with strong communication and problem-solving skills. Committed to resolving inquiries efficiently and delivering exceptional service.

Customer Service Specialist - Ubiquity Global Services Philippines, INC. - Bacolod City, Province Of Negros Occidental, Philippines

(2025-09 - 2026-08)

• Financial Account
• I assisted customers with account inquiries, billing concerns and debit/credit transactions.
• Fixing credit & debit cards error.
• Provide accurate information and solutions while maintaining customer confidentiality.

Customer Service Representative - Concentrix (Convergys) - Bacolod City, Province Of Negros Occidental, Philippines

(2022-08 - 2023-12)

• Travel Account
• I handled an International Travel Account (Philippine Airline).
• I assisted international customers with flight reservations, changes, cancellations and travel related inquiries.
• Provided accurate information regarding flights, schedules, baggage and travel policies.
• Resolved customer concerns professionally while delivering excellent service.

Customer Service Representative - Teleperformance - Bacolod City, Province Of Negros Occidental, Philippines

(2022-04 - 2022-07)

• It was a Health Care Account
• We assisted customers with health care related inquiries, account concerns and service requests.
• Provided accurate information while maintaining confidentiality and professionalism.

Customer Service Representative - Panasiatic Solutions - Bacolod City, Province Of Negros Occidental, Philippines

(2021-09 - 2022-03)

• Telecommunication Account
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Streamlined order processing by implementing efficient workflows and automated systems.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems.

Cashier and Inventory Clerk - Saludares Grocery Store & Hardware - Moises Padilla, Province Of Negros Occidental, Philippines

(2019-03 - 2021-11)

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained accurate cash drawers, ensuring consistency during daily reconciliations.
• Assisted in inventory management by restocking shelves and organizing product displays.

Special Program for Employment Student - Negros Occidental Electric Cooperative - Moises Padilla, Province Of Negros Occidental, Philippines

(2015-05 - 2015-07)

• Assisted in processing customer inquiries and service requests efficiently.
• Encoding of payments for Electric Bill.
• Maintained accurate records of utility accounts and billing information.

Cashier - Ruhop Enterprises - Moises Padilla, Province Of Negros Occidental, Philippines

(2011-02 - 2012-12)

• Processed customer transactions with accuracy and efficiency in a high-volume retail environment.
• Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
• Operated point-of-sale systems, ensuring smooth transaction flows and maintaining system integrity.
• Handled cash management duties, including balancing registers at start and end of shifts.

Cookery NC II - Cookery - TESDA RTC-Talisay (2025-11)

Bachelor of Science - Information Technology - Central Philippines State University (Moises Padilla Campus) (2018-04)

High School Diploma - Guinpana-an National High School (2010-04)

Elementary Diploma - Guinpana-an Elementary School (2006-04)