Kriz Archua
CSR | Cold Caller | QA Editor
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About
Results-driven customer service and sales professional with 5+ years of experience in customer support, cold calling, and quality assurance editing. Skilled in CRM tools including Salesforpt, and ReadyMode.
Experience
QA Editor / Analyst at Qualy Analyst (2023-08 – 2024-11)
- Ensured 100% accuracy in content reviews for grammar and brand consistency.
- Improved document turnaround time by 20% through streamlined editing processes.
- Collaborated with teams to enhance data quality and reporting.
Customer Service Representative at Alorica Teleservices (2018-07 – 2021-05)
- Provided expert support for healthcare claims and pre-authorizations.
- Maintained 95% customer satisfaction in inbound calls and live chat.
- Trained and mentored new team members on CRM systems.
Sales Agent at Homeaglow Business Operations (2025-09 – 2026-01)
Account Executive / Cold Caller at Westlake Origination Center (2023-09 – 2026-01)
QC Editor / Cold Caller at Simple.Biz (2023-08 – 2025-08)
Cold Caller / Appointment Setter at Roofing Campaign (Freelance) (2022-12 – 2022-12)
Education
Bachelor of Computer Science at Western Mindanao State University
