Mar Angelo Padua
VIRTUAL ASSISTANT | COLD CALLER | LEAD GENERATION SPECIALIST | CSR | APPOINTMENT SETTER
About
A reliable and hardworking Virtual Assistant with over 5 years of experience in BPO, cold calling, data entry, customer service, and administrative support. I've worked with U.S.-based healthcare campaigns (Medicare & ACA), handling high-volume calls and CRM data. Fluent in English (B2), tech-savvy, and ready to contribute in a remote setup.
Experience
Lead Generation Specialist | Virtual Assistant | Appointment Setter - Janitorial Services Campaign (Remote) - Remote
(2026-01 - 2026-06)
- Conducted outbound B2B prospecting for commercial cleaning services.
- Scheduled walkthrough appointments with prospective clients.
- Managed follow-up calls and emails to nurture leads.
- Updated CRM and Google Sheets with lead and appointment details.
- Assisted with appointment scheduling and administrative support.
- Coordinated with the sales team to maintain an organized sales pipeline.
- Reason for Leaving: Contract completed.
Lead Generation Specialist | Cold Caller - RLink BPO Company – Medicare and ACA Insurance
(2021-04 - 2025-12)
- Made outbound calls to U.S. prospects to qualify leads.
- Used CRM tools to log and manage data.
- Followed scripts while maintaining a natural, professional tone.
- Reason for Leaving: Project completed.
Customer Service Representative - Teleperformance Philippines – Healthcare Account (HiMark)
(2019-03 - 2020-12)
- Handled inbound healthcare inquiries.
- Provided account support and product assistance.
- Maintained client satisfaction through timely and clear communication.
- Reason for Leaving: Career advancement.
Administrative Officer - Philippine Statistics Authority (PSA)
(2017-04 - 2019-02)
- Managed data filing and encoding.
- Prepared reports.
- Maintained confidentiality.
- Reason for Leaving: Contract completed.
Education
Electrical Installation and Maintenance - TESDA
College Graduate - University of Mindanao
Davao City National High School
