Mar Angelo Padua

A reliable and hardworking Virtual Assistant with over 5 years of experience in BPO, cold calling, data entry, customer service, and administrative support. I've worked with U.S.-based healthcare campaigns (Medicare & ACA), handling high-volume calls and CRM data. Fluent in English (B2), tech-savvy, and ready to contribute in a remote setup.

Lead Generation Specialist | Virtual Assistant | Appointment Setter - Janitorial Services Campaign (Remote) - Remote

(2026-01 - 2026-06)

• Conducted outbound B2B prospecting for commercial cleaning services.
• Scheduled walkthrough appointments with prospective clients.
• Managed follow-up calls and emails to nurture leads.
• Updated CRM and Google Sheets with lead and appointment details.
• Assisted with appointment scheduling and administrative support.
• Coordinated with the sales team to maintain an organized sales pipeline.
• Reason for Leaving: Contract completed.

Lead Generation Specialist | Cold Caller - RLink BPO Company – Medicare and ACA Insurance

(2021-04 - 2025-12)

• Made outbound calls to U.S. prospects to qualify leads.
• Used CRM tools to log and manage data.
• Followed scripts while maintaining a natural, professional tone.
• Reason for Leaving: Project completed.

Customer Service Representative - Teleperformance Philippines – Healthcare Account (HiMark)

(2019-03 - 2020-12)

• Handled inbound healthcare inquiries.
• Provided account support and product assistance.
• Maintained client satisfaction through timely and clear communication.
• Reason for Leaving: Career advancement.

Administrative Officer - Philippine Statistics Authority (PSA)

(2017-04 - 2019-02)

• Managed data filing and encoding.
• Prepared reports.
• Maintained confidentiality.
• Reason for Leaving: Contract completed.

Electrical Installation and Maintenance - TESDA

College Graduate - University of Mindanao

Davao City National High School

Kapitan Tomas Elementary School