Elizabeth Villapando

Proactive and detail-oriented with experience in client onboarding, data entry, and customer service. Skilled in streamlining workflows, coordinating accounts, and delivering exceptional client experiences. Committed to ensuring accuracy, compliance, and efficiency while fostering positive relationships and supporting organizational growth in a professional services environment.

Virtual Assistant/Cold Caller - Reid Group - United States

(2026-03 - 2026-06)

• Conducted outbound cold calls to homeowners and potential sellers, qualifying leads and setting appointments for the acquisitions team.
• Managed lead information, updated CRM records, and performed data entry to ensure accurate and organized client data.
• Provided virtual assistant support by handling administrative tasks, market research, follow-ups, and coordinating communication with prospects.

Data Entry Specialist - Impress Media - United States

(2024-06 - 2026-02)

• Research and gather relevant news articles and updates from various sources to ensure timely and accurate information collection.
• Enter and categorize news data into the company's internal database with attention to detail and adherence to formatting standards.
• Regularly monitor news trends and updates to gather timely content for publication on the company website, ensuring accuracy and relevance.

Onboarding Manager - Task-Minds Virtual Assitant/Sansar Solutions - Canada

(2025-11 - 2026-01)

• Conducted pre-onboarding calls, emails, and text reminders to confirm client information and required documents.
• Managed client onboarding for accounting services, ensuring smooth setup and accurate documentation.
• Guides clients through forms, account setup, and submission processes.
• Monitored onboarding progress, followed up to resolve client questions or issues and accurate client records and improved onboarding workflows for efficiency.

Customer Service Representative - Optum Global Solutions - MuntinlupaCity, Alabang

(2023-10 - 2024-04)

• Help members and dental providers by answering questions about their coverage, claims, and benefits in a clear and friendly way.
• Look into dental plan details to sort out issues quickly and make sure members get the support they need.
• Explain procedures, pre-approvals, and claim updates in a simple, easy-to-understand manner to make their experience smooth and stress-free.

Social Media Content Moderator/ College Internship - Nordic Heel Unlimited Inc. - San Pedro City, Laguna

(2023-06 - 2023-08)

• Created and managed social media content calendars to plan and organize posts across multiple platforms.
• Scheduled posts, responded to comments and messages, and engaged with followers to help grow and maintain the brand's online presence.
• Handled event promo bookings through Calendly, making sure everything was set up smoothly and on time.

Customer Service Representative - Alorica - Muntinlupa City, Alabang

(2022-01 - 2022-10)

• Helped customers with their CVS Carepass questions and concerns, whether it was about their prescriptions, membership, or orders.
• Worked through issues like refill problems, billing questions, and delivery delays, making sure customers knew exactly what to expect.
• Listened carefully to every customer and made sure they felt supported and understood throughout our conversations.

Receiving and Dispatching Clerk/Cashier - Savemore Supermarket - San Pedro City, Laguna

(2020-06 - 2021-01)

• Accurately received andinspectedincoming shipments, verifying quantities andqualityto maintaininventory integrity.
• Efficiently processed purchase orders (POs), coordinating with suppliers to ensure timely procurement and stock replenishment.
• Conducted cashier operations with professionalism, handling transactions promptly while providing excellent customer service.

Bachelor of Science in Business Administration - Marketing Management - Polytechnic University of the Philippines San Pedro Campus (2019 - 2023)