Customer Service | Sales Agent | Executive Assistant | Appointment Setter | Legal Assistant | Payment Demand Drafter
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I am a hardworking and goal-oriented professional with experience in customer service, sales, appointment setting, legal assistance, and drafting demand letters. I believe in giving my best in everything I do, continuously learning new skills, and embracing opportunities that help me grow both personally and professionally.
Legal Assistant (Payment Demand Drafter) at OFFICE PARTNER 360 (Morgan and Morgan Law Firm) (2025-12 – 2026-08)
Utilized Litify to review case files and draft payment demand letters for personal injury claims. Verified medical records, billing ledgers, and insurance payment information, prepared and submitted demand packages to insurance carriers, and maintained accurate case documentation. Collaborated with attorneys and case managers to support claim processing while ensuring confidentiality and attention to detail.
Legal Assistant (Practicum / On-the-Job Training) at DEPARTMENT OF EDUCATION (DepEd) Division of Mandaue (2026-02 – 2026-05)
Completed a practicum under the Legal Unit and Local School Board, providing legal and administrative support through records management, document processing, data encoding, report preparation, and digitization of files. Assisted in handling confidential documents, facilitating document routing and approvals, and coordinating with various offices to support compliance and administrative operations.
Appointment Setter (B2B) at CHAPTER ONE (2025-01 – 2025-10)
Managed outbound business-to-business lead generation campaigns across multiple service industries, including plumbing, roofing, HVAC, pest control, electrical services, land clearing, painting, pressure washing, Christmas lighting, and other home service sectors. Engaged with business owners and key decision-makers to identify opportunities, qualify leads, and schedule appointments for sales teams. Maintained accurate CRM records and consistently achieved performance targets while supporting over 30 active marketing campaigns.
Appointment Setter at NEW WORLD MARKETING (2024-06 – 2025-09)
Conducted outbound outreach to homeowners to promote residential solar energy and roofing solutions. Educated prospective clients on available products and services, assessed customer needs, qualified leads, and scheduled appointments for sales representatives. Built strong customer relationships through effective communication and consistently met appointment-setting and lead-generation goals.
Executive Assistant at EXPRESS HAULERS MOVING (2024-04 – 2024-06)
Provided administrative, customer support, and operational assistance by managing customer inquiries, coordinating schedules, and ensuring smooth service delivery. Supported business growth through lead generation, realtor partnership development, and digital marketing initiatives, including social media management and content creation.
Customer Service Representative (Voice) at CONDUENT, PHILIPPINES (2022-12 – 2024-04)
Delivered exceptional customer service for Marriott customers by assisting with hotel reservations, cancellations, booking modifications, and travel-related inquiries. Maintained a high level of professionalism and accuracy while ensuring customer satisfaction and adherence to company standards.
Customer Service Representative (Voice) at SYKES/SITEL CEBU (2021-09 – 2022-10)
Handled Expedia lodging and non-lodging accounts, assisting customers with hotel, flight, car rental, activity, and package reservations. Processed cancellations, refunds, modifications, and reconfirmations while providing efficient and customer-focused support in a fast-paced environment.
Bachelor of Arts in Political Science – Cebu Technological University - Consolacion Campus (2022 – 2026)
