Lady Rose Leyco

Detail-oriented Salesforce Administrative Support Specialist with 7+ years of experience in CRM administration, data management, and reporting. Skilled in Salesforce management, workflow optimization, and reporting analytics to support business operations and client-facing teams. Proven ability to maintain data accuracy, streamline processes, and workflow efficiency in high-volume environments.

Salesforce CRM & Database Manager - LORE Multifamily - Remote

(2019-03 - 2026-04)

• Managed and maintained Salesforce CRM for leads, contacts, reports, and deal pipelines.
• Ensured data accuracy through audits, updates, and database upkeeping.
• Updated contact details for 300+ property owners monthly, improving communication efficiency.
• Achieved zero returned postcards by proactively identifying and correcting invalid addresses in Salesforce, reducing mailing errors by 100%.
• Generated weekly pipeline and valuation reports to support decision-making and performance tracking.
• Handled 40+ daily data entries (MLS listings) with high accuracy.
• Maintained and updated rent rolls, ensuring clean and reliable data for timely reporting.
• Coordinated with cross-functional teams to ensure 100% on-time listing updates.
• Utilized tools such as Dataloader, Zapier, and Mailchimp for data automation and integration.
• Provided administrative support including reporting, email handling, and document management.

Credentialing Admin Assistant - Mdent Consulting, Llc

(2018-02 - 2019-02)

• Verified and maintained provider credentials in compliance with industry standards.
• Oversees databases of provider information, achieving 100% accuracy in credential application & expiration tracking.
• Conducted market research and outreach scheduling for operational use.
• Managed documentation, follow-ups, and internal coordination.
• Created videos & logos for posting and campaign.

Bachelor of Science - Accountancy - Asia Pacific College (2005-06 - 2010-10)