Jonel Padre Juan

Professional with 4+ years of experience in office administration and BPO operations, complemented by 2+ years in education, training, and communication research. Proven expertise in computing, customer service, retention strategies, and fostering brand loyalty. Adept at streamlining processes, enhancing client satisfaction, and supporting organizational growth.

Payment Support Specialist - Telework PH - San Rafael Bulacan

(2026-03 - 2026-07)

• Implemented company guidelines to ensure consistency in customer interactions
• Assisted customers with billing inquiries, payment processing, and account mobility concerns
• Handled daily communications (40 inbound calls and 60 emails), maintaining efficiency
• Processed payments and resolved account-related issues with professionalism and empathy
• Maintained service quality while managing high-volume workloads across multiple channels

Technical Admin Support - Sitel Philippines - Eton Cyberpod Quezon City

(2025-11 - 2026-03)

• Monitored repairs for home appliances and consumer electronics to ensure timely resolution
• Tracked progress of ongoing service requests, maintaining accurate records and updates
• Facilitated coordination between customers and technicians to streamline repair workflows
• Managed repair requests from initiation to completion, ensuring adherence to service standards

Travel Advisor for Lodging - IGT Technologies Ltd. - WCC Mandaluyong City

(2025-05 - 2025-11)

• Explained booking policies clearly to customers, ensuring understanding of terms and conditions
• Assisted customers with managing reservations such as modifications and cancellations
• Guided rewards management by helping customers track and apply loyalty points to bookings
• Facilitated seamless booking process from reservation placement through payment confirmation

Bachelor of Science - Office Administration - Polytechnic University of the Philippines (2024-08)