Ace Jonley Tamayo

A total of 6 years experience as a CRM specialist for CRM platforms, high level familiarity with Infusionsoft by Keap and Boostr. Has experience navigating Jira and Salesforce. I am open to learning new opportunities and open to any feedback.

Technical Support - Keap/Infusionsoft

(2019-01 - 2021-12)

CRM/Email Marketing SaaS platform support

• Assisting level 1 tickets for potential escalation of tickets to avoid further assistance from offshore team
• Troubleshooting: Email automation, Email campaigns, Campaign builder, API intergrations, Email marketing reporting. Third party integrations, Email reputations, DKIM, SPF, Shopping carts. web forms, landing page, products.
• Working with onshore team for escalations issues and complex issues
• Managing live tickets real time whiel maintaining metrics scores
• Slack channel used for Internal Comms
• Salesforce used for assisting customers
• Help Article creator through intercom

Level 2 Technical Support - Boostr

(2022-01 - 2026-02)

CRM/Order Management System for Media advertising, agencies and publishers. SaaS

• Ad server trafficking, GAM, Ad revenue, Analytics reporting, Ad trafficking, API intergrations, Inventory management, Trafficking automations. Swagger puclic API, Datadog- vistual tracking of user activity, Google Colab-- API data request/import/ update/delete, Google Ad manager, order management system, CRM, SaaS, Send Grid
• Platforms users/owners will reach us out through Intercom and we provide troubleshooting to their issues through step by step instructions and screenshots if needed.
• Troubleshooting: rate types, products, rate cards, media plan, ad servers. inventory management, approval process, custom fields, price adjustments, quotas, sellers, integrations, validations, webhook, workflows, analytics reporting, GAM sync, Net budget, net revenue etc.

Technical Support Role - Amano Mcgann

(2026-02 - 2026-07)

Computerized Valet Parking Systems. Moved to Amano Mcgann due to Boostr switching to AI

• Jira - project management tool used to support tickets and from portal and phone calls
• Database SQL where data info of parking sites are stored
• Troubleshooting software and hardware issues/
• Softwares: Rates. pricing. logins, users, hotel interface, POS, Payment issues, reporting, error messages.
• Hardware- Scanners, Gate rolls, prox cards, Printer validations, gate hardware issues. screen issues etc.
• We used remote tools to troubleshoot issues virtually though MS teams, Webex , Zoom etc.

Bachelor of Computer Science - Computer Science - St. Chamuel Institute of Technology

Bachelor of Technology - Civil Technology - University of Rizal System (2015-01 - 2017-12)