Lani Cabanilla

Dedicated and detail-oriented professional with 8 years of experience in content moderation, ensuring user-generated content complies with company policies and community guidelines. Skilled in identifying policy violations, making accurate decisions, handling sensitive cases, and maintaining high productivity in a fast-paced environment

Content Moderator - Wipro

(2018-06 - 2026-06)

• Reviewed and moderated user-generated content to ensure compliance with company policies and community guidelines.
• Identified and removed illegal, harmful, inappropriate, and abusive content.
• Maintained high accuracy and productivity while meeting daily performance targets.
• Escalated complex or sensitive cases according to established procedures.
• Protected platform integrity by ensuring a safe online environment for users

CSR Tech & billing local account - Teleperformance

(2015-12 - 2018-04)

• Assisted customers with internet connectivity and technical issues.
• Guided customers through troubleshooting steps to resolve service problems.
• Explained billing inquiries and processed account-related requests.
• Escalated unresolved concerns to appropriate support teams.
• Delivered excellent customer service while meeting quality standards.

AB Psychology - Psychology - University of Cebu

BSIT - Information Technology - St. Louise de Marillac College of Bogo