Stefanie Marcelo

Customer Service and Technical Support professional with 7+ years of experience delivering exceptional support across chat, email, and phone channels for global BPO clients. Skilled at Level 1 technical troubleshooting, resolving customer issues on first contact, and consistently meeting performance and quality metrics. Known for patient, friendly communication, strong problem-solving, and a customer-first mindset.

Seeking a customer service or technical support role where I can drive customer satisfaction and support team success.

Specialized Services Representative II at Teleperformance (2021-04 – 2026-04)

• Provided Level 1 technical support via live chat, guiding customers through troubleshooting and resolving technical and account issues efficiently.
• Delivered high-quality customer service while consistently meeting and exceeding performance, quality, and productivity metrics.
• Documented cases accurately and escalated complex issues to the appropriate teams to ensure timely resolution.

Customer Service Agent at TaskUs (2018-05 – 2020-09)

• Resolved customer issues across email, chat, and phone support, ensuring a smooth and positive customer experience.
• Maintained a high customer satisfaction rating through efficient, friendly, and solution-focused service.
• Adapted quickly to product updates and process changes to keep support accurate and reliable.

Full-Time Barista at The Coffee Bean & Tea Leaf (2017-09 – 2018-01)

• Delivered excellent face-to-face customer service in a fast-paced environment while maintaining beverage quality standards.
• Ensured store cleanliness and adherence to company procedures and health standards.

Bachelor of Science in Hotel and Restaurant Management – Systems Plus College Foundation (SPCF) (2017-04)