Angel Parinas

Gained more than 7 years of experience working in BPO Company as Customer Service Representative and Technical Support Specialist. Exhibited proficiency in helping customers perform troubleshooting specifically: Kindle Devices and E-books, Amazon Video or aka, Prime Video, Fire TV, Alexa Voice Service or Echo Device, etc.

Customer and Technical Representative - Alorica Inc - Quezon City, Philippines

(2015-01 - 2023-12)

• Assisting customers with their Retail concerns such as; Canceling, changing orders, WMS, return, and refund requests.
• Canceling customers subscriptions such as; Amazon Music Unlimited, Prime Membership, Amazon Video, Kindle Unlimited Subscription, etc.
• Provide support to the customer on how to set up Echo devices and assist them with technical issues.
• Assist customers with technical problems with Kindle and Fire TV Devices
• Trained in Email Support, and Voice or Phone Call
• Received commendations from the customer for showing a good service
• Accomplished on mentoring trainee in a short period of time to master and learn the their work nor responsibilities as CSR and TSR

Laboratory Assistant, Internship - Bureau of Plant Industry - Manila, Philippines

(2005-01 - 2009-12)

• experimental works in labortory especially in crops
• Keen observation to details and reports for the related experiments made.

Bachelor Degree - Biology - FAR EASTERN UNIVERSITY (2009-01 - 2013-12)

High School Diploma - Queen of Peace High School (2005-01 - 2009-12)