Angel Parinas
Customer Service Representative and Technical Support Specialist
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About
Gained more than 7 years of experience working in BPO Company as Customer Service Representative and Technical Support Specialist. Exhibited proficiency in helping customers perform troubleshooting specifically: Kindle Devices and E-books, Amazon Video or aka, Prime Video, Fire TV, Alexa Voice Service or Echo Device, etc.
Experience
Customer and Technical Representative - Alorica Inc - Quezon City, Philippines
(2015-01 - 2023-12)
- Assisting customers with their Retail concerns such as; Canceling, changing orders, WMS, return, and refund requests.
- Canceling customers subscriptions such as; Amazon Music Unlimited, Prime Membership, Amazon Video, Kindle Unlimited Subscription, etc.
- Provide support to the customer on how to set up Echo devices and assist them with technical issues.
- Assist customers with technical problems with Kindle and Fire TV Devices
- Trained in Email Support, and Voice or Phone Call
- Received commendations from the customer for showing a good service
- Accomplished on mentoring trainee in a short period of time to master and learn the their work nor responsibilities as CSR and TSR
Laboratory Assistant, Internship - Bureau of Plant Industry - Manila, Philippines
(2005-01 - 2009-12)
- experimental works in labortory especially in crops
- Keen observation to details and reports for the related experiments made.
Education
Bachelor Degree - Biology - FAR EASTERN UNIVERSITY (2009-01 - 2013-12)
High School Diploma - Queen of Peace High School (2005-01 - 2009-12)
