Lei Anne Poral

Experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Trustworthy of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Patient Engagement Specialist at Total Men's Primary Care (2023-01 – Present)

• Scheduling, Rescheduling and Canceling patient's appointment
• Answering patient's general inquiry
• Handled patient concerns and escalated major issues to supervisor.

Call Center Representative at Worldsource at Pettigrew Company (2020-01 – 2023-01)

• Updated customer payment plans, ensuring meticulous accuracy when recording and processing account details.
• Spoke clearly and politely when resolving telephone queries, providing professional, personalized customer care.
• Closely monitored voicemail systems, quickly resolving customer queries to limit call backlogs.
• Answered calls with positivity and enthusiasm, delivering warm, friendly customer care.
• Handled Timekeeping and monitored Queues and report to the immediate team lead
• Working back office reports

Bachelor of Elementary Education Major in Gen. ED in Elementary Education – University of Iloilo (2016-01 – 2019-01)

Secondary Education in Secondary Education – Iloilo National Highschool (2013-01 – 2014-01)