Chris Rubio

Detail-oriented Medical Virtual Assistant with experience supporting U.S.-based healthcare operations through patient scheduling, insurance verification, medical billing support, EMR/EHR documentation, and HIPAA-compliant customer service. Experienced in handling 30–40 patient calls daily while maintaining accurate documentation and delivering professional patient support. Strong organizational, communication, and problem-solving skills with the ability to thrive in fast-paced healthcare environments.

BILLING REPRESENTATIVE at US HEALTHCARE COMPANY (2025-01 – Present)

• Managed 30–40 inbound patient calls daily, providing professional assistance with billing inquiries, scheduling, and account-related concerns.
• Assisted patients with billing questions, payment options, and account resolution while maintaining a high level of customer service.
• Verified patient demographics and ensured accurate documentation within EMR/EHR systems.
• Scheduled and coordinated patient appointments while maintaining provider calendars efficiently.
• Processed insurance and billing-related inquiries following HIPAA regulations and company policies.
• Maintained accurate patient records and confidential healthcare information with strong attention to detail.

Junior High School and Senior High School in General Academic Strand – LANTING REGION NATIONAL HIGH SCHOOL (2015-01 – 2021-12)

Bachelor of Science in Nursing in Nursing – ISABELA STATE UNIVERSITY - ILAGAN CAMPUS (2021-01 – 2023-12)