Leo Enrico Reyes

• Answer client calls, identify their needs and respond in a professional, efficient and courteous manner.
• Respond to a client email and transfer to the appropriate department for resolution.
• Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines.
• Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.
• Provide assistance and problem resolution to clients.
• Communicate effectively with a diverse staff.
• Accomplish any other task related to customer service.
• Ability to work in a fast-paced environment and adapt to changing circumstances.

In my previous role, I successfully managed patient communications, appointment scheduling, insurance claims processing, and medical data entry while ensuring compliance with healthcare regulations. My recent work experience further enhanced my technical skills in EHR management, telehealth coordination, and medical documentation, equipping me with the knowledge needed to thrive in a virtual setting.

I take pride in my attention to detail, strong communication skills, and ability to handle administrative tasks with accuracy and confidentiality. I am confident that my combination of experience and training makes me a great asset to your team. I would love the opportunity to discuss how I can contribute to your organization’s success.

Bachelor of Science in Nursing

Naga College Foundation

Liboton Naga City

SY 2004-2009

Ateneo de Naga University

Pacol, Naga City

SY 2000-2004

St. Joseph School

Panganiban Drive, Naga City SY 1994-2000