Leonides Medina

Detail-oriented Bookkeeping and Finance Operations Professional with extensive experience managing accounts receivable, accounts payable, ledger reconciliation, and electronic recordkeeping. Proficient in QuickBooks Online, Xero, and advanced Microsoft Excel/Google Sheets workflows. Adept at maintaining accurate financial data, verifying transaction document compliance, tracking vendor balances, and supporting month-end closings.

Highly organized, dependable, and committed to absolute accuracy, strict client data confidentiality, and meeting operational timelines.

Customer Service Representative - GogogoGrandparents - Remote

(2025-03 - 2026-05)

• Managed secure account management, inquiries, transaction requests, and payment processing queries with exceptional fidelity.
• Investigated complex customer billing concerns by conducting thorough reviews of historical account details and transaction history.
• Maintained absolute confidentiality while securely managing customer account configurations and highly sensitive personal data.
• Documented customer communications, account ledger updates, and operational resolutions accurately inside the central company platform.
• Coordinated cross-functionally with administrative teams to handle escalations, dispute transactions, and fulfill specialized service requests.

Accounts / Finance Support Specialist - Central Luzon Food Trading Corporation - Philippines (On-site)

(2013-01 - 2020-06)

• Processed, tracked, and updated complex daily financial transactions, payment records, invoices, and source document books.
• Monitored accounts receivable and accounts payable data flows to guarantee real-time ledger records and mitigate balance errors.
• Audited incoming invoices, receipts, payment vouchers, and vendor files against company policies for complete data compliance.
• Maintained clean, accessible digital document archives for payment confirmations, financial records, and month-end documentation.
• Developed and managed automated tracking spreadsheets inside Microsoft Excel and Google Sheets to log vendor outstanding balances.
• Verified structural accuracy of financial data prior to committing transaction records into the official central database system.
• Liaised continuously with vendors, clients, and internal department leads to resolve billing variations and balance discrepancies cleanly.

Team Leader / Operations Support - Telus International Philippines - Philippines (On-site)

(2006-11 - 2012-10)

• Oversaw daily operational performance, tracking database errors and ledger documentation variances to drive internal data compliance.
• Handled high-level customer billing issues, accounts questions, and direct payment tracking across multiple communication workflows.
• Compiled operational logs, reports, and administrative metrics into structured spreadsheets for daily and weekly performance reviews.
• Coordinated directly with backend billing teams to systematically clear documentation blocks, account discrepancies, and settlement issues.

Bachelor of Science - Computer Science - STI College (2004)