Lieza Cuntapay

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects. Able to multi-task effectively.

Document Controller - METRO GLOBAL SERVICES PTE LTD. - Singapore

(2016-06 - 2018-05)

Provided project coordination and managed site documentation for Nokia and M1 projects. Acted as a single point of contact for site access application and monitoring. Coordinated and obtained approval from building owners/officers for site surveys, installation, integration and site acceptance.

Worked with Project Managers, engineers and subcontractors to meet project deadlines. Collected and recorded project documentation. Maintained and updated site access and information database. Collaborated with finance department for site access fee and invoicing concerns.

• Provide project coordination and manage site documentation for Nokia and M1 projects
• Acting as a single point of contract for site access application & monitoring
• Coordinates and obtain approval from building owners/officer for site surveys, installation, integration and site acceptance
• Work with Project Managers, engineers and subcontractors to meet project deadlines
• Collects and record project documentation e.g. RFI documents, technical drawing, as built documents, acceptance certificates etc.
• Maintain & update site access & information database
• Collaborates with finance department for site access fee and invoicing concerns
• Checks and records access fees for security escort

Document Controller - COMMSRESOURCES LTD. - Singapore

(2013-06 - 2015-08)

Managed project documentation for StarHub account under Nokia Solutions and Network Singapore. Reviewed, rejected and approved site documentations received from subcontractors. Monitored and followed up site acceptances.

Coordinated with logistics for PO and invoicing concerns. Prepared weekly and monthly documentation reports. Updated site roll out details in the IPM. Ensured safe keeping of important documents. Validated client data changes and communicated to management and project teams when necessary.

Provided administrative support to StarHub project team.

• Manage project documentation for StarHub account under Nokia Solutions and Network Singapore
• Review, reject and approves site documentations received from subcontractors
• Monitors & follow up site acceptances
• Coordinate with logistics for PO and invoicing concerns
• Prepare weekly and monthly documentation reports
• Updates site roll out details in the IPM
• Ensure safe keeping of important documents
• Validate client data changes and communicate to management and project teams when necessary
• Provide administrative support to StarHub project team

Finance Executive - TCC HOSPITALITY RESOURCES PTE. LTD. - Singapore

(2012-05 - 2012-11)

Processed all billing transactions. Issued billing adjustments, processed past due invoices and failed billing. Recorded all data into the accounting system. Printed, validated and sent tax invoices to customers. Ensured tax invoices, credit/debit notes were duly approved and supported with necessary documents. Worked with the compliance department to ensure accuracy and correctness of source documents. Handled customer concerns and issues.

• Process all billing transactions
• Issue billing adjustments, process past due invoices and failed billing
• Record all data into the accounting system
• Print, validate and send tax invoices to customer
• Ensure tax invoice, credit/debit note are duly approved and supported with necessary documents
• Work with the compliance department to ensure accuracy and correctness of source document
• Handle customer concerns and issues

Assistant Account Manager - HUAWEI TECHNOLOGIES PHILIPPINES INC. - Philippines

(2010-02 - 2012-02)

• Handled accounts such as Digitel Mobile Philippines Inc. and Digital Telecommunication Philippines Inc.
• Assisted clients with their product and network requirements
• Provide end to end support to account team
• Help to prepare and get necessary document like contract and acceptance documents
• Prepare commercial offer that suits the needs and budget of the client
• Coordinate LC documents for the delivery of the equipment & payments
• Attend meetings to be able to help marketing finance in terms of documentation and other requirements for collection purposes
• Coordinate with the product manager for the completion and approval of technical annexes
• Help product manager to coordinate with the clients regarding amendments needed for the annexes
• Discuss change order with client's issues/concern for the approval of the said documents
• Ensure safe keeping and monitoring of the confidential documents
• Maintain good relationship with clients
• Ensure that account team can provide feedback and solution to the customer concern/issues immediately

Documentation Head cum PMO Assistant - HUAWEI TECHNOLOGIES PHILIPPINES INC. - Philippines

(2009-02 - 2010-01)

Managed documentation team for all live accounts. Responsible for manpower recruitment of documentation staff for every project team. Provided clear tracking and monitoring list of documentation specially acceptance certificates.

Supported billing and collection department for all documentation issues and concerns inquiries. Attended meetings with clients to fast track documentations process and approvals. Provided effective and efficient support both technical and documentation to clients.

Provided administrative support to Project Management Office. Prepared correspondences and minutes of meetings. Supported SEA region in conducting key control point audit for project teams. Consolidated and maintained records and reports necessary in generating project weekly and monthly reports.

• Manage documentation team for all live accounts
• Responsible for manpower recruitment of documentation staff for every project teams
• Provide a clear tracking/monitoring list of documentation specially acceptance certificates
• Support billing and collection department for all documentation issues/concern inquiries
• Attend meeting with the clients to be able to fast track documentations process and approvals
• Provide effective and efficient support both technical and documentation to client
• Provide administrative support to Project Management Office
• Prepare correspondences and minutes of meeting
• Support SEA region in conducting key control point audit for the project teams
• Consolidate and maintaining records/reports necessary in generating project weekly and monthly reports to be submitted in HQ office

Executive Assistant - HUAWEI TECHNOLOGIES PHILIPPINES INC. - Philippines

(2007-05 - 2009-01)

Reported to Vice-President of Sales. Provided reliable and efficient sales administrative support to Sales Team. Confirmed meeting schedules with clients. Assisted during seminars, workshops and Sales and Marketing events.

Full involvement in preparation of kick-off meetings including scouting venues, transportation, food arrangement, post party/socials, give-away/token to payments. Also coordinated with other accounts like Philippines Long Distance Telecommunication and Bayan Telecommunication. Arranged business travel for clients and superior.

Assisted product and account managers with preparation of bidding materials. Filed documents upon approval of proposals. Coordinated with product managers for completion and approval of technical annexes.

Prepared change orders and assisted in invoicing plans. Ensured safe keeping and monitoring of confidential documents. Maintained good relationships with staff.

• Reporting to Vice-President of Sales
• Provide reliable & efficient sales admin support to our Sales Team
• Confirm meeting schedule with the clients
• Assist during seminars, workshop or any Sales and Marketing events
• Full involvement in the preparation of kick-off meetings from scouting for the venues, transportation, food arrangement, post party/socials, give-away/token to payments/payment request
• Also done with other accounts like Philippines Long Distance Telecommunication and Bayan Telecommunication
• Arrange business travel of clients and superior
• Bring and get urgent documents to the client
• Assist product/account manager for the preparation of bidding materials
• Filing of the documents upon approval of proposal
• Coordinate with the product manager for the completion and approval of technical annexes
• Help product manager to coordinate with the clients regarding amendments needed for the annexes
• Upon approval of all annexes and contract, make a proper filing
• Assist product manager and marketing finance in making the invoicing plan for the Phase 7 BSS expansion
• Able to prepare change order for a certain project and be able to discussed with clients issues/concern for the approval of the said documents
• Attend meetings to be able to help marketing finance in terms of documentation and other requirements for collection purposes
• Ensure safe keeping and monitoring of the confidential documents
• Monitoring list was been prepared for proper filing of the documents
• Maintain good relationship with other staff and secretaries of the top level officers
• Ensure that we can provide feedback and solution to the customer concern/issues immediately

Executive Secretary - ZELLER PLASTIK PHILIPPINES INC. - Philippines

(2004-03 - 2007-02)

Provided clerical and administrative support to the General Manager. Responsible for all secretarial duties including preparation of correspondences, GM's office administration, setting-up meetings, handling telephone communication and facilitating travel arrangements. Acted as personal assistant and handled routine work in GM's absence.

Replied to routine correspondence and queries, referring non-routine matters to senior managers. Attended to phone inquiries, provided necessary service to solve customer problems and maintained good customer relationships. Ensured timely follow-up on inquiries and complaints.

Provided IT support to end users. Performed system installation and configuration at both server and end-user levels.

• Provide clerical and administrative support to the General Manager
• Responsible for all secretarial duties, i.e. preparation of correspondences, GM's office administration, setting-up of meetings, handling telephone communication and facilitating travel arrangements
• Acts as personal assistant and handles routine work in the GM's absence
• Responsible for replying to routine correspondence and queries, and refers non-routine matters to senior managers
• Attend to phone inquiries, provide the necessary service to solve customers' problem and maintaining good customer relationship
• Ensure timely follow-up on inquiries and complaints
• Provide IT support to end user
• Perform system installation and configuration both at the server and end-user level

Document and Record Controller (ISO 9001:2000) - ZELLER PLASTIK PHILIPPINES INC. - Philippines

(2004-03 - 2007-02)

Established documentation system for hardcopy, e-file, drawings and records of the organization. Developed necessary processes and procedures to ensure essential security and control of documents. Managed the Document Control Center and updated, issued and maintained official documentation and revised SOPs in systematic way. Planned and conducted periodic audits on documentation in all processes and coordinated changes approval and review of processes.

• Establish documentation system for hardcopy, e-file, drawings and records of the organization
• Develop necessary processes and procedures to ensure essential security and control of documents
• Manage the Document Control Center and update, issue and maintain official documentation and revised SOP's in systematic way
• Plan and conduct periodic audit on documentation in all the process and coordinate changes approval, and review of process

Internal Quality Auditor (ISO 9001:2000) - ZELLER PLASTIK PHILIPPINES INC. - Philippines

(2004-03 - 2007-02)

Planned, initiated and carried out internal audit function including preparation of audit schedules. Conducted audits which reviewed efficiency and effectiveness of departmental operations. Verified compliance with regulatory and contractual requirements.

Made recommendations on systems and procedures being reviewed. Reported on findings and subsequent implementation of any recommendations. Produced and documented audit reports detailing findings ensuring completeness, accuracy and objectivity.

Accurately estimated work involved in delivering required outputs.

• Plans, initiates and carries out an internal audit function including the preparation of an audit schedule
• Conducts audits which review the efficiency and effectiveness of departmental operations
• Verify compliance with regulatory and contractual requirements
• Makes recommendations on the systems and procedures being reviewed
• Report on the findings and subsequent implementation of any recommendations
• Produces and documents audit reports to detail audit findings ensuring completeness, accuracy and objectivity which can be easily understood by the intended audience
• Accurately estimates the work involved in delivering required outputs and delivers to agree timing

Human Resources Assistant - ZELLER PLASTIK PHILIPPINES INC. - Philippines

(2003-06 - 2003-12)

Provided administrative support to the HR Division. Updated staff records including leave applications and filing. Maintained various payroll records such as timecard sheets, payroll journals and ledgers.

Updated payroll records as appropriate. Sourced and coordinated staff welfare activities and benefits. Provided coordinating and monitoring of apprentice and contractual employees and clerical tasks for contracts preparation.

Responsible for recruitment and staffing needs regarding production workers and staff.

• Provide administrative support to the HR Division
• Updating staff records leave application, filing etc.
• Maintains various payroll records such as timecard sheets, payroll journals and ledgers
• Update payroll records as appropriate
• Sourcing and coordinating staff welfare activities and benefits
• Provides coordinating, monitoring of apprentice/contractual employees and clerical tasks in the facility of contracts preparation
• Responsible in recruitment and staffing needs, with regards to production workers and staff
• Any other duties as and when required

Global Desktop Support Analyst - INFONXX PHILIPPINES INC. - Philippines

(2002-11 - 2003-06)

Provided first line technical assistance to customers through phone or e-mail support. Advised basic technical support for desktop, laptop, printer, MS Office applications and any Microsoft Windows platform. Provided customers with needed information and resolved their technical desktop problems.

• Provide first line technical assistance to customers through phone or e-mail support
• Advise basic technical support for desktop, laptop, printer, MS Office applications and any Microsoft Windows platform
• Provide customers with needed information and resolve their technical desktop problems

Bachelor of Science - Computer Science - AMA Computer College (AMACC) (2002-09)