Lorrain Magalona
Airline Associate, Technical Support Associate, Medical & Billing Associate, Customer Service Associate
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About
Expertise in delivering high-quality customer service by addressing customer needs, resolving concerns, and ensuring a positive customer experience. Skilled in technical troubleshooting and user support, with the ability to resolve issues efficiently while delivering clear and professional assistance. Expertise in airline customer support, flight assistance, and passenger service, ensuring a smooth and positive travel experience.
Experience
Airline Associate at IQOR Bacolod (2022-01 – 2023-12)
- Lynx Airline Company
Health Care Associate at Teletech Bacolod (2022-10 – 2022-12)
- Medical Account (United Healthcare Company)
Technical Support Associate at Concentrix Bacolod (2022-01 – 2022-12)
- Telco Account (COMCAST CABLE COMPANY)
Technical Support Associate at Transcom Bacolod Worldwide (2016-01 – 2021-12)
- Telco and Billing Account (COMCAST CABLE COMPANY)
Customer Service Representative at Convergys Bacolod (2015-01 – 2015-12)
- Telco Account (TIME WARNER CABLE COMPANY)
Customer Service Representative at Panasiatic Solutions (2014-01 – 2015-12)
- Telco Account (STRAIGHTTALK WIRELESS)
Education
Bachelor of Science in Business Administration major in Marketing Management – University of Negros Occidental-Recoletos (2008-01 – 2012-12)
