Luigi Leoncio

Sales Support and Customer Service Professional with experience supporting U.S.-based promotional marketing companies. Skilled in order management, supplier coordination, client communication, product presentations, and production support. Proficient in CommonSKU, ESP, AIM Smarter, Syncore, Sage, and QuickBooks.

Promotional Sales Assistant - Fully Promoted

(2025-09 - 2026-05)

• Key Achievements - Drove business growth by building a remote support team, executing a monthly outreach campaign to 3,500+ clients, and managing large-scale, multi-item product quotes
• Supported sales representatives by preparing promotional product proposals and presentations for clients.
• Coordinated with suppliers and vendors regarding production timelines, inventory, and order updates.
• Processed customer orders accurately based on client specifications and branding requirements.
• Assisted with inventory checks, sample requests, and day-to-day administrative tasks.
• Helped ensure smooth order fulfillment and customer satisfaction in a fast-paced environment.

Customer Service Representative - Union Bug United

(2023-09 - 2025-09)

• Key Achievements - ensuring 100% compliance with strict client In-Hand Dates (IHD)
• Managed promotional product orders and coordinated production schedules with suppliers.
• Processed invoices, uploaded PDF documents, and maintained accurate financial records.
• Assisted customers with order updates, product inquiries, and issue resolution.
• Performed data entry and maintained organized operational records.
• Collaborated with internal teams to ensure timely and accurate order completion.

Promotional Sales Assistant - Delegate CX

(2022-07 - 2023-07)

• Created client proposals and product presentations for promotional campaigns.
• Coordinated with suppliers regarding product sourcing and production timelines.
• Managed sample requests, inventory checking, and order entry.
• Supported account management and daily operational activities.

Sales and Marketing Staff - Tier 5 Olongapo City

(2017-03 - 2022-06)

• Built strong customer relationships through excellent sales and service support.
• Assisted customers in selecting technology products based on their needs and budget.
• Helped increase sales through product recommendations and marketing initiatives.
• Achieved monthly sales goals and contributed to overall team performance.

Bachelor of Science - Hotel and Restaurant Management - Gordon College (2008 - 2014)