Lyka Mae Maquiling

Customer-focused hospitality professional with experience in Food and Beverage operations, reservations, and team management. Demonstrating excellent guest service and operational efficiency. Seeking opportunities to further contribute to F&B excellence and guest satisfaction in a globally competitive hospitality environment.

Food and Beverage Service Attendant/Cashier - Crimson Resort and Spa Boracay - Boracay

(2024-12)

• Managed daily food and beverage operations while leading front-of-house (FOH) staff, overseeing scheduling, station assignments, and shift briefings to ensure efficient service flow and compliance with standards.
• Delivered exceptional guest service, resolving customer concerns and ensuring high satisfaction levels
• Processed high-volume POS transactions (cash, credit card, and room charge) with accuracy and accountability
• Monitored inventory and stock levels to prevent shortages (86 items) while ensuring compliance with food safety, sanitation, and hygiene standards.
• Supported sales targets and revenue goals through upselling and efficient service execution.

Receptionist/Room Service Telephone Operator - JOBS Development training Center and Services Inc.

(2024-07 - 2024-12)

• Managed reservations, guest seating, and front desk operations while delivering professional guest relations and handling inquiries, walk-ins, and special requests efficiently
• Operated multi-line telephone systems, managing high-volume calls and processing room service orders and internal guest requests with accuracy and timeliness
• Coordinated with FOH, kitchen, and housekeeping teams to ensure prompt service delivery while maintaining accurate reservation logs, call records, and guest information systems
• Resolved guest complaints and escalations, monitored service efficiency and call response times, supported POS and billing coordination, and ensured compliance with hospitality standards and data privacy policies

Receptionist/Food and Beverage Waitress (On-the-Job Trainee) - Crimson Resort and Spa Boracay - Boracay

(2024-02 - 2024-06)

700 hours On-the-Job Training in Saffron Cafe (All-day Dining/Room Service)

Food and Beverage Staff (On-the-job Trainee) - Clanos Bar and Grill - EB Magalona and NGC Branch

(2023-07 - 2024-08)

300 hours On-the-Job Training in Food and Beverage and Events Department

Bachelor of Science - Hospitality Management - CARLOS HILADO MEMORIAL STATE UNIVERSITY (2020-09 - 2024-06)

Diploma - Accountancy, Business and Management - SILAY INSTITUTE, INC (2018-06 - 2020-06)