Mabeth Angelu Lagrama

Results-driven Virtual Assistant and E-commerce Support Specialist with over 4 years of experience providing administrative support, customer service, CRM management, data entry, and back-office operations for local and international clients. Proficient in Microsoft Office, Google Workspace, and CRM systems, with a strong focus on organization, accuracy, and delivering exceptional remote support.

Customer Service Representative | CRM & Data Entry Specialist - Six Eleven Global Services

(2024-06 - 2025-07)

• Delivered customer support via phone, email, and chat while resolving inquiries and maintaining high service standards.
• Managed CRM records, performed accurate data entry, and processed customer account updates and loan verification.
• Supported Australian taxation and real estate operations through documentation, record management, and administrative support.

Documentary & Administrative Support Specialist - TA Clemente Customs Brokerage

(2023-10 - 2024-02)

• Prepared and processed import and export documents while ensuring compliance with customs regulations.
• Coordinated with clients and government agencies regarding shipment documentation and processing requirements.
• Maintained organized filing systems and accurate records to support daily administrative operations.

Administrative Assistant | Liaison Officer - Action Inc. Taxi Company

(2022-08 - 2023-09)

• Coordinated permits, licenses, and official documents with government agencies and external stakeholders.
• Managed schedules, correspondence, reports, and company records to support daily office operations.
• Provided administrative support by organizing documentation and ensuring efficient office workflows.

Administrative Assistant | Data Entry Specialist - Highweb Hardware Corporation

(2019-12 - 2022-07)

• Performed accurate data entry and maintained customer, inventory, and sales databases.
• Prepared reports, organized business documents, and coordinated with suppliers and internal departments.
• Supported daily administrative operations by maintaining organized records and ensuring data accuracy.

Bachelor of Business Administration - Business Management - Davao Oriental State University (2013 - 2015)