Account Executive / Customer Support Specialist - Enfra USA Solutions Inc.
(2022-11 - 2026-04)
- Coordinated service requests and technician schedules to ensure timely job completion.
- Served as the primary point of contact for clients regarding service updates and job status.
- Provided customer support through phone and email communications.
- Maintained accurate customer records and updates within CRM systems.
- Coordinated with vendors regarding parts ordering and service requirements.
- Followed up with customers regarding pending estimates and service approvals.
- Monitored service request status and provided timely updates.
- Delivered proactive updates regarding ETAs, service progress, and completion status.
Customer Service Representative - Majorel
(2021-07 - 2022-10)
- Assisted drivers and passengers with booking, account, and trip-related concerns.
- Handled inbound and outbound customer interactions through phone and email.
- Resolved customer complaints and documented interactions in CRM.
- Escalated complex concerns to appropriate support teams.
Customer Service Representative - Quantrics Enterprises Inc.
(2020-06 - 2021-05)
- Provided technical support for telecommunications customers.
- Addressed billing inquiries, payment concerns, and account adjustments.
- Recommended products, services, and plan upgrades.
- Conducted upselling and customer retention activities.
- Processed orders and service requests accurately.
- Handled escalated customer concerns professionally.
Customer Service Representative - Teleperformance Philippines
(2019-08 - 2020-03)
- Assisted customers with travel reservations and itinerary management.
- Responded to inquiries regarding bookings and travel updates.
- Resolved customer concerns while maintaining service quality standards.
Sales Supervisor - United Mix Creations Corp.
(2015-03 - 2019-04)
- Supervised daily store operations and sales staff.
- Led the team in achieving and exceeding monthly sales targets.
- Delivered excellent customer service and handled customer concerns.
- Trained and coached team members on sales and customer service best practices.
- Managed inventory and prepared sales reports.
Sales Associate - S. Point Products Inc.
(2014-10 - 2015-02)
- Assisted customers with product inquiries and recommendations.
- Achieved individual sales goals and service standards.
