Marga Rafer

Hospitality and reservations professional with over 9 years of experience in OTA management, centralized reservations, digital distribution, and guest communication. Experienced in handling high-volume inquiries, managing online property listings, coordinating with operations teams, and supporting revenue and performance reporting. Strong background in system-based workflows, data monitoring, and cross-functional collaboration in fast-paced hospitality environments.

Reservations & Operations (Independent Contractor) at Monumental CLS (2026-04 – Present)

Manage reservations, scheduling, and operational coordination for a luxury transportation and concierge company.

• Handle booking changes, confirmations, and client communications with a high level of accuracy and responsiveness.
• Maintain detailed operational records and coordinate with internal stakeholders to ensure seamless service delivery.

Parity & Digital Concierge Manager at Chroma Hospitality Inc. (2025-06 – 2026-04)

• Oversaw rate parity and pricing accuracy across OTA channels and hotel websites to protect revenue performance.
• Managed digital guest communications and analyzed booking and inquiry trends to support operational and revenue decisions.
• Coordinated with revenue, eCommerce, and hotel operations teams to resolve distribution and booking issues.

Assistant Manager for Online communications & Parity Management at Chroma Hospitality Inc. (2023-08 – 2025-06)

• Monitored pricing, availability, and guest communications across multiple hotel brands.
• Supported revenue reporting, distribution monitoring, and pricing audits.
• Resolved issues affecting booking accuracy and online visibility.

Central Reservations Supervisor at Chroma Hospitality Inc. | Hospitality Enterprise Resources Corp. (2022-06 – 2023-08)

• Supervised centralized reservations operations for multiple properties.
• Managed high volumes of guest inquiries and booking requests.
• Handled reservation data tracking, reporting, and performance monitoring.

Corporate E-commerce Officer at Chroma Hospitality Inc. (2018-10 – 2022-06)

• Managed OTA listings, rates, availability, and property content.
• Conducted market rate comparisons and pricing audits.
• Supported online distribution strategy and booking optimization initiatives.
• Monitored booking trends and assisted with performance reporting.

Reservations & Ticketing Officer at United Airlines (Under General Sales Agent: Aerotel Ltd. Corp) (2015-09 – 2018-02)

• Managed reservations, itinerary changes, and customer inquiries.
• Delivered professional service recovery in high-pressure environments.

Bachelor of Science in Travel Management – University of Santo Tomas (2011 – 2015)